Store Support Lead: Customer Wow & Front-End Leadership

Five Below; Pell City (AL); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Support Lead to drive customer satisfaction and store performance in Pell City, AL. You will assist with front end operations, cash handling, and daily store readiness while guiding sales associates and leading by example under the Store Manager’s direction.

The role emphasizes customer service, leadership, and teamwork, requiring a high school diploma and at least one year of management experience.

Qualifications

• High school graduate or equivalent. Leadership experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Wow the customer through personal interaction and service.
• Lead front end operations and assist with store leadership duties.
• Assist with cash handling, opening/closing procedures, and safety practices.
• Train, coach, and develop store associates and ensure store cleanliness and readiness for customers.

Skills

Customer service

Leadership

Multi-tasking

Education

High School Diploma

Job description

Five Below is seeking a Support Lead to drive customer satisfaction and store performance in Pell City, AL. You will assist with front end operations, cash handling, and daily store readiness while guiding sales associates and leading by example under the Store Manager’s direction.

The role emphasizes customer service, leadership, and teamwork, requiring a high school diploma and at least one year of management experience.