Support Lead: Front End & Customer Wow Leader

Five Below; Dothan (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Five Below is seeking a Support Lead to assist with store operations under the Store Manager and Customer Service Manager. You will lead Front End operations, coach associates, ensure fast, friendly checkouts, and help drive sales while maintaining store standards.

You will model leadership during the Manager on Duty shifts, deliver results, and uphold Five Below values across the team, with emphasis on customer focus, accountability, and teamwork.

Qualifications

• High School Graduate or equivalent.
• College experience preferred
• Minimum 1 year of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Assists with Front End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Assists payroll process and ensures payroll is within budget
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures
• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Assists front end and queue merchandising
• Assists in driving
• Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

Skills

Customer service

Organization

Productivity

Ability to multi-task

Follows direction

Professionalism

Trainer/Developer/Motivator

Communication

Sales driver/Goal oriented

Education

High School Graduate

College experience preferred

Job description

Five Below is seeking a Support Lead to assist with store operations under the Store Manager and Customer Service Manager. You will lead Front End operations, coach associates, ensure fast, friendly checkouts, and help drive sales while maintaining store standards.

You will model leadership during the Manager on Duty shifts, deliver results, and uphold Five Below values across the team, with emphasis on customer focus, accountability, and teamwork.