Support Lead: Elevate Customer Experience & Store Ops

Five Below; Southington (CT); On-site; USD 20,000 - 28,000; Part time

Job summary

Five Below is seeking an enthusiastic Store Manager to lead daily operations in our Southington, CT location. This hourly role focuses on delivering WOW customer service, training crew, and ensuring efficient opening/closing procedures.

Expect to oversee stock, merchandise presentation, and staff performance while maintaining a fast, friendly checkout experience. Flexible schedules and a dynamic, energetic culture are emphasized.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Job description

Five Below is seeking an enthusiastic Store Manager to lead daily operations in our Southington, CT location. This hourly role focuses on delivering WOW customer service, training crew, and ensuring efficient opening/closing procedures.

Expect to oversee stock, merchandise presentation, and staff performance while maintaining a fast, friendly checkout experience. Flexible schedules and a dynamic, energetic culture are emphasized.