Store Operations & Customer Experience Lead

Five Below; Stamford (CT); On-site; USD 20,000 - 28,000; Full time

Job summary

Five Below in Stamford, CT is seeking a Store Leader to deliver WOW customer experiences and oversee daily store operations. The role involves coaching associates, managing stock flow, and ensuring efficient checkout. You will lead by example, drive sales, and maintain strong store standards.

The position requires 1+ year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. On-site work with flexible scheduling is expected.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and service.
• Trains crew on the BEST customer service experience for fast, friendly check-out.
• Oversees daily activities of store associates and ensures great customer service.
• Assists with receiving, unpacking, and organizing new stock for storefronts.
• Acts as Manager on Duty and leads store operations, staff, and issues.
• Open or close the store when needed, securing cash and access points.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Stamford, CT is seeking a Store Leader to deliver WOW customer experiences and oversee daily store operations. The role involves coaching associates, managing stock flow, and ensuring efficient checkout. You will lead by example, drive sales, and maintain strong store standards.

The position requires 1+ year of management experience, strong communication, and the ability to multi-task in a fast-paced retail environment. On-site work with flexible scheduling is expected.