Support Lead: Elevate Customer Experience & Store Ops

Five Below; Raritan (NJ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Five Below seeks an energetic store leader to drive customer service and operational excellence in our NJ location. You will oversee daily store activities, train crew, and ensure fast, friendly checkout experiences while maintaining a welcoming environment for guests.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail setting.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and service excellence.
• Trains crew on the BEST customer service experience and fast checkout.
• Oversee daily activities of store associates and ensure strong customer service.
• Assist with receiving, unpacking, and organizing new stock for sale floor.
• Act as Manager on Duty and handle store operations and staff management.
• Open or close the store, secure cash, lock doors, set alarms.

Skills

Management experience

Customer service

Communication

Multitasking

Problem solving

Education

High School diploma or equivalent

Job description

Five Below seeks an energetic store leader to drive customer service and operational excellence in our NJ location. You will oversee daily store activities, train crew, and ensure fast, friendly checkout experiences while maintaining a welcoming environment for guests.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail setting.