Support Lead - Store Ops & Guest Experience

Five Below Inc; Cedar Knolls (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Five Below is seeking a Store Manager to lead daily operations at our New Jersey location. You will oversee crew performance, train associates on the BEST customer service experience, and ensure a fast, friendly checkout for every guest.

You’ll manage stock, open/close procedures, and partner with leadership to optimize merchandising and store standards. A minimum of 1 year of management experience and excellent communication skills are required.

Qualifications

• High School diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversees daily activities of store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manages opening/closing of the store, including securing cash, locking doors, and setting alarms.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Store Manager to lead daily operations at our New Jersey location. You will oversee crew performance, train associates on the BEST customer service experience, and ensure a fast, friendly checkout for every guest.

You’ll manage stock, open/close procedures, and partner with leadership to optimize merchandising and store standards. A minimum of 1 year of management experience and excellent communication skills are required.