Customer Experience & Store Operations Lead

Five Below; Cedar Knolls (NJ); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Benefits program

Employee discounts

Résumé du poste

Five Below is seeking a store leadership professional in New Jersey to lead crew, train staff, and ensure exceptional customer service at the point of sale. You will manage daily store activities, oversee opening/closing procedures, and maintain merchandising standards to drive sales and control costs.

The role requires at least 1 year of management experience, strong communication skills, and the ability to work a flexible schedule including day, evening, weekends, and travel as needed.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Connaissances

Leadership

Communication

Multitasking

Creative thinking

Stress management

Formation

High School Diploma or equivalent

College experience preferred

Description du poste

Five Below is seeking a store leadership professional in New Jersey to lead crew, train staff, and ensure exceptional customer service at the point of sale. You will manage daily store activities, oversee opening/closing procedures, and maintain merchandising standards to drive sales and control costs.

The role requires at least 1 year of management experience, strong communication skills, and the ability to work a flexible schedule including day, evening, weekends, and travel as needed.