Support Lead: Elevate Customer Experience & Store Ops

Five Below Inc; Hummelstown (Dauphin County); On-site; USD 15,000 - 21,000; Part time

Job summary

Five Below is seeking a Store Leader to join our dynamic team at our Hummelstown location. In this hourly role, you will help WOW customers, train crew on the BEST service, and oversee daily store operations with a focus on guest experience and efficiency.

You will open and close the store, supervise associates, manage cash and stock, and partner with store leadership to drive sales while delivering a fast, friendly checkout experience. If you're 18+, this role starts at $13/hour.

Qualifications

• High School Graduate or equivalent College experience preferred
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associations, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Maintaining composure under pressure

Customer service orientation

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Store Leader to join our dynamic team at our Hummelstown location. In this hourly role, you will help WOW customers, train crew on the BEST service, and oversee daily store operations with a focus on guest experience and efficiency.

You will open and close the store, supervise associates, manage cash and stock, and partner with store leadership to drive sales while delivering a fast, friendly checkout experience. If you're 18+, this role starts at $13/hour.