Support Lead: Customer Experience & Store Operations

Five Below Inc; Fort Oglethorpe (GA); On-site; USD 14,000 - 18,000; Part time

Job summary

Five Below Inc. is seeking an hourly Crew Leader in Fort Oglethorpe, GA to WOW customers and support store operations. The role includes supervising associates, opening/closing duties, and training staff to deliver fast, friendly service.

You’ll contribute to merchandising, sales growth, and daily maintenance in a dynamic retail environment. The position requires at least a high school diploma, 1+ year of management experience, and strong communication skills to handle diverse customer needs and

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers with personal contact and service.
• Trains crew on the BEST customer service experience for fast, friendly check out.
• Oversee daily activities of store associates and ensure excellent service.
• Assist with receiving, unpacking, and stocking to the floor.
• Act as Manager on Duty and handle store operations and staff.
• Open or close the store and manage cash and security.
• Support onboarding and ongoing training of associates, improving performance.
• Drive store sales and control expenses through merchandising and staff performance.
• Collaborate with leadership on merchandising procedures and recovery.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Pressure management

Education

High school diploma

College experience preferred

Job description

Five Below Inc. is seeking an hourly Crew Leader in Fort Oglethorpe, GA to WOW customers and support store operations. The role includes supervising associates, opening/closing duties, and training staff to deliver fast, friendly service.

You’ll contribute to merchandising, sales growth, and daily maintenance in a dynamic retail environment. The position requires at least a high school diploma, 1+ year of management experience, and strong communication skills to handle diverse customer needs and