Store Support Lead - Customer Experience & Ops

Five Below; East Point (GA); On-site; USD 16,531 - 20,664; Full time

Job summary

Five Below is seeking a store leader in East Point, GA to oversee daily operations, guest experience, and team performance. You will coach crew, open/close the store, monitor cash handling, and ensure a fast, friendly checkout experience.

The role requires at least 1 year of management experience, strong verbal and written communication, and the ability to multi-task in a fast-paced retail environment. Join a culture that values energy, ideas, and exceptional service.

Qualifications

• Excellent verbal and written communication skills.
• Minimum 1 year of management experience.
• Ability to multi-task in a fast-paced environment.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of store associates, ensuring duties are performed effectively.
• Assist with receiving, unpacking, and organizing new stock for quick placement on sales floor.
• Act as Manager on Duty, taking responsibility for store operations and staff management.

Skills

Communication skills

Management experience

Customer service

Multi-tasking

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store leader in East Point, GA to oversee daily operations, guest experience, and team performance. You will coach crew, open/close the store, monitor cash handling, and ensure a fast, friendly checkout experience.

The role requires at least 1 year of management experience, strong verbal and written communication, and the ability to multi-task in a fast-paced retail environment. Join a culture that values energy, ideas, and exceptional service.