Support Engineering Manager -West2 CMS team

Agilent Technologies; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Agilent Technologies is seeking a Field Service Engineer to manage teams delivering installation, calibration, repair and support for customer hardware, software, and networks. The role emphasizes customer-focused service delivery, collaboration with support groups, and credentialing to access sites.

Ideal candidates hold a Bachelor’s or Master’s degree with 1–2 years of leadership experience and a proven track record in field service environments.

Qualifications

• Bachelor's or Master's Degree or equivalent plus directly relevant experience.
• Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.

Responsibilities

• Manages the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers' hardware, software and/or network products (owned, leased or rented) and/or systems.
• Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.
• Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Skills

Leadership

Stakeholder management

Customer service

Education

Bachelor's or Master's Degree

Job description

Job Description

Manages the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers' (Agilent and/or Non-Agilent) hardware, software and/or network products (owned, leased or rented) and/or systems.

Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.

Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.

Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

Bachelor's or Master's Degree or equivalent plus directly relevant experience.

Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

75% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support