Lead, Field Service & Support Engineering (Remote Option)

Agilent Technologies; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Agilent Technologies is seeking a Field Service Engineer to manage teams delivering installation, calibration, repair and support for customer hardware, software, and networks. The role emphasizes customer-focused service delivery, collaboration with support groups, and credentialing to access sites.

Ideal candidates hold a Bachelor’s or Master’s degree with 1–2 years of leadership experience and a proven track record in field service environments.

Qualifications

• Bachelor's or Master's Degree or equivalent plus directly relevant experience.
• Typically, a minimum of 1-2 years experience formally or informally leading people, projects and/or programs for entry to this level.

Responsibilities

• Manages the employees in Field Service Engineer and Service Tech Families to ensure successful implementation, installation, repair, calibration and support of customers' hardware, software and/or network products (owned, leased or rented) and/or systems.
• Understands and meets customer needs through the creation of services, the provision of effective delivery processes, and ongoing support.
• Builds partnerships with other support organizations to ensure a profitable revenue growth, optimizing customer satisfaction.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Skills

Leadership

Stakeholder management

Customer service

Education

Bachelor's or Master's Degree

Job description

Agilent Technologies is seeking a Field Service Engineer to manage teams delivering installation, calibration, repair and support for customer hardware, software, and networks. The role emphasizes customer-focused service delivery, collaboration with support groups, and credentialing to access sites.

Ideal candidates hold a Bachelor’s or Master’s degree with 1–2 years of leadership experience and a proven track record in field service environments.