Service Delivery Director

Scorpion Therapeutics; United States; Remote; USD 175,000 - 291,000; Full time

Job summary

Agilent is seeking a Service Delivery Director to lead its field service operations, driving profitable growth, operational excellence, and customer satisfaction across U.S. sites.

You will oversee service performance, revenue growth, P&L, and cross-functional collaboration while developing high-performing teams and ensuring safety and regulatory compliance. This role offers remote options and travel up to 25%.

Qualifications

• Bachelor's degree in Engineering, Life Sciences, Business, or related is required.
• 5+ years in service or operations leadership or equivalent.
• Experience managing budgets and teams.
• Strong customer service acumen and communication.
• Change management skills and track record of delivering results.

Responsibilities

• Oversee service performance, revenue growth, and P&L management.
• Develop high-performing teams and optimize service delivery processes.
• Foster cross-functional collaboration and ensure safety and regulatory compliance.

Skills

Leadership

Budget management

Customer service

Change management

Team development

Education

Bachelor's degree in Engineering, Life Sciences, Business, or related

Tools

Lean

Six Sigma

Job description

Role

Service Delivery Director leading Agilent's field service operations to drive profitable growth, operational excellence, and customer satisfaction.

Responsibilities

• oversee service performance, revenue growth, P&L management
• develop high-performing teams
• optimize service delivery processes
• foster cross-functional collaboration
• ensure compliance with safety and regulatory standards

Requirements

• Bachelor's in Engineering, Life Sciences, Business, or related
• 5+ years in service or operations leadership
• experience managing budgets and teams
• strong customer service acumen
• change management skills

Preferred

• experience with multi-site or geographically dispersed service organizations
• P&L ownership
• background in laboratory or healthcare environments
• familiarity with continuous improvement methodologies like Lean or Six Sigma

High Value

• management of field service teams supporting analytical instruments/laboratory products
• overseeing service contracts and technical support
• supporting lifecycle service delivery
• travel (~25%)
• remote/hybrid work flexibility

Collaboration

partner with sales, technical support, quality, and business units across regions.

Work Setup

full-time, remote options, US-based with travel; salary $174,525-$290,875 plus bonus and benefits.