Admin

Scorpion Therapeutics; United States; Remote; USD 52,000 - 66,000; Full time

Job summary

Scorpion Therapeutics seeks a Scheduling Success Coordinator to optimize field service operations, enhancing customer satisfaction and efficiency. You will lead scheduling for onsite instrument installation, repair, and maintenance and coordinate with service engineers and partners.

This role requires a Bachelor’s in a technical field or equivalent experience, 1+ year in customer service or PM, and strong planning, negotiation, and communication skills.

Qualifications

• Bachelor's degree in a technical or engineering field or equivalent experience.
• 1+ years in customer service or project management.
• Strong planning, negotiation, and organizational skills.
• Solutions-oriented with proactive problem-solving abilities.
• Capable of working autonomously and collaboratively in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Lead scheduling for onsite instrument installation, repair, and maintenance.
• Coordinate with service engineers and partners.
• Manage customer and internal stakeholder communications.
• Ensure adherence to response time targets.
• Maintain accurate scheduling records.
• Drive continuous process improvements.
• Oversee security clearance and airport badge procedures.
• Utilize SAP CRM for service order management.

Skills

Planning

Negotiation

Organizational skills

Communication

Problem solving

Autonomy

Education

Bachelor's degree in engineering or technical field

Tools

SAP CRM

Job description

Role: Scheduling Success Coordinator responsible for optimizing field service operations to enhance customer satisfaction, operational efficiency, and cost management within a designated geography.

Responsibilities:

• lead scheduling efforts for onsite instrument installation, repair, and maintenance;
• coordinate with service engineers and partners;
• manage customer and internal stakeholder communications;
• ensure adherence to response time targets;
• maintain accurate scheduling records;
• drive continuous process improvements;
• oversee security clearance and airport badge procedures;
• utilize SAP CRM for service order management.

Requirements:

• Bachelor's degree in a technical or engineering field or equivalent experience;
• 1+ years in customer service or project management;
• strong planning, negotiation, and organizational skills;
• solutions-oriented with proactive problem-solving abilities;
• capable of working autonomously and collaboratively in a fast-paced environment;
• excellent communication skills.

High-Value:

focus on field service optimization for Agilent instruments, with occasional travel; role involves security clearance and airport access coordination.

Work Setup:

full-time, remote option, with occasional travel, day shift.