Senior Customer Success & Solutions Advisor

CDW; Chicago (IL); On-site; USD 76,400 - 100,400; Full time

Benefits offered by this job

Annual bonus target of 25%

Diverse and inclusive workplace

Employee benefits overview available

Job summary

A leading technology provider is seeking a Senior Support Services Advisor in Chicago to maximize customer value through strategic relationships and drive adoption of IT solutions. This role involves managing customer success strategies, working collaboratively across teams, and acting as a subject matter expert to enhance the customer experience. The ideal candidate has experience in renewals/solution selling and a passion for technology support.

Qualifications

• 5+ years of experience in renewals, lifecycle, or solution selling.
• Ability to travel up to 20% of the time.
• Experience selling IT solutions and services or equivalent.

Responsibilities

• Establish a trusted advisor relationship with each assigned customer.
• Manage overall and ongoing relationship with multiple customers.
• Develop and deliver success plans to key customers.

Skills

Customer engagement

Sales skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s degree

Tools

Salesforce

ServiceNow

Microsoft Excel

Job description

A leading technology provider is seeking a Senior Support Services Advisor in Chicago to maximize customer value through strategic relationships and drive adoption of IT solutions. This role involves managing customer success strategies, working collaboratively across teams, and acting as a subject matter expert to enhance the customer experience. The ideal candidate has experience in renewals/solution selling and a passion for technology support.