Support Engineer II — Enterprise IT & Field Deployments

Seacoast Bank; The Villages (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

Seacoast Bank is seeking a Support Engineer II to deliver enterprise-level technical support to bank associates. You will diagnose and resolve software, hardware, and network issues, assist with application installations, and provide both remote and on-site support across campuses and remote locations.

The role requires 3–5 years in a support/desk role, proficiency with ServiceNow, Windows environments, and strong customer service skills. Expect 25%–50% travel including overnight stays.

Qualifications

• Experience with ServiceNow for ticketing and asset management.
• Strong troubleshooting, communication, and customer service skills.
• Willingness to travel 25%–50%, including overnight stays.

Responsibilities

• Deliver enterprise-level technical support to bank associates.
• Diagnose and resolve software, hardware, and network issues.
• Provide remote and on-site support, including installation and configuration of applications.
• Own and document technical procedures and asset data, and mentor junior staff.
• Coordinate with internal teams and manage on-site installations at Seacoast Bank locations.

Education

Bachelor’s degree in information technology or computer science

Certifications such as Microsoft, CompTIA, Cisco, or ITIL

Job description

Seacoast Bank is seeking a Support Engineer II to deliver enterprise-level technical support to bank associates. You will diagnose and resolve software, hardware, and network issues, assist with application installations, and provide both remote and on-site support across campuses and remote locations.

The role requires 3–5 years in a support/desk role, proficiency with ServiceNow, Windows environments, and strong customer service skills. Expect 25%–50% travel including overnight stays.