IT Service Desk Technician II

United Community; Greenville (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

United Community is seeking a Services Technician II to provide frontline hardware and software support across its banking branches and facilities.

You'll work in the Service Desk handling desktops, laptops, printers, scanners, and specialized banking hardware, with travel to branches up to 50% and on-site problem resolution. Strong communication and problem-solving skills are essential in this fast-paced environment.

Qualifications

• High school diploma or equivalent; technical training preferred.
• Experience in a help desk or technical support environment.
• Banking/financial services experience is a plus but not required.
• Strong PC hardware, Windows OS, and peripheral troubleshooting.

Responsibilities

• Provide frontline hardware and software support to branches and facilities.
• Troubleshoot, analyze and resolve issues or escalate as needed.
• Create and maintain knowledge base articles and documentation.
• Travel to branches to provide on-site support and issue resolution.

Skills

PC hardware

Windows OS

Printer/Scanner tech

Customer service

Verbal communication

Troubleshooting

Multi-tasking

Independent worker

Education

High school diploma

Tools

Ticketing system

Job description

United Community is seeking a Services Technician II to provide frontline hardware and software support across its banking branches and facilities.

You'll work in the Service Desk handling desktops, laptops, printers, scanners, and specialized banking hardware, with travel to branches up to 50% and on-site problem resolution. Strong communication and problem-solving skills are essential in this fast-paced environment.