Banking IT Technician II — On‑Site & Branch Support

United Community Bank; Greenville (SC); On-site; USD 39,000 - 51,000; Full time

Job summary

United Community Bank is seeking a Services Technician II to provide frontline hardware and software support across branches and facilities. You will work within the Service Desk to troubleshoot desktops, laptops, printers, scanners, and banking devices, with a focus on speed and accuracy.

The role requires travel up to 50% for on-site visits, plus strong communication and problem-solving skills. You will contribute to knowledge base articles and help administer programs while maintaining

Qualifications

• High school diploma or equivalent required; college coursework or technical IT training preferred.
• Prior experience in technical support or help desk is a plus.
• Banking or financial services experience preferred but not required.

Responsibilities

• Provide frontline hardware and software support for desktops, laptops, and peripherals.
• Add and remove users from network systems and verify functionality.
• Troubleshoot complex issues and escalate when necessary.
• Attend branch visits within travel scope to provide on-site support.
• Create and maintain internal knowledge base articles.

Skills

PC hardware

Windows OS

Printers & scanners

Customer service

Verbal communication

Problem solving

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

CompTIA A+

Microsoft Windows Client

Job description

United Community Bank is seeking a Services Technician II to provide frontline hardware and software support across branches and facilities. You will work within the Service Desk to troubleshoot desktops, laptops, printers, scanners, and banking devices, with a focus on speed and accuracy.

The role requires travel up to 50% for on-site visits, plus strong communication and problem-solving skills. You will contribute to knowledge base articles and help administer programs while maintaining