Support Desk Technician: Fast, Friendly IT Help

River Run; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

River Run invites applications for a Support Desk Technician to help clients remotely and on-site in the Milwaukee area. You will troubleshoot hardware and software, document issues, and provide excellent customer service as the first point of contact.

The role emphasizes rapid problem resolution, teamwork, and careful handling of passwords and security while maintaining a polite, professional demeanor with clients.

Qualifications

• Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.

Responsibilities

• Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related.
• Provide lightning-fast assistance via phone, email, and remote access tools. You will be the client's knight in shining armor.
• Problem-solving detective - diagnose and fix both hardware and software woes. Think of yourself as Sherlock Holmes, but with a screwdriver instead of a magnifying glass.
• You will master the ticketing system, prioritize tasks like a pro, and know when to call in reinforcements for complex issues.
• Teamwork makes the dream work! Collaborate with your fellow tech heroes to tackle any tech dragon that comes your way.
• Track your client support activities with precision - think of it as mastering the art of the tech time warp (for good, not evil!).
• You will be responsible for keeping client passwords safe and secure - you are basically a data vault superhero!
• Install, configure, and maintain computer systems and applications like a tech magician, pulling solutions out of your metaphorical magician's hat.
• Document technical issues, solutions, and procedures - you will be the keeper of the tech knowledge library, ensuring everyone stays on the same page.
• Assist with occasional on-site support in the greater Milwaukee area - think of yourself as the friendly neighborhood tech hero!

Skills

Troubleshooting

Customer service

Communication skills

Team collaboration

Windows networking basics

Education

Associate's degree or equivalent

Tools

ConnectWise

Remote access tools

Job description

River Run invites applications for a Support Desk Technician to help clients remotely and on-site in the Milwaukee area. You will troubleshoot hardware and software, document issues, and provide excellent customer service as the first point of contact.

The role emphasizes rapid problem resolution, teamwork, and careful handling of passwords and security while maintaining a polite, professional demeanor with clients.