Support Desk Technician

River Run; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

River Run invites applications for a Support Desk Technician to help clients remotely and on-site in the Milwaukee area. You will troubleshoot hardware and software, document issues, and provide excellent customer service as the first point of contact.

The role emphasizes rapid problem resolution, teamwork, and careful handling of passwords and security while maintaining a polite, professional demeanor with clients.

Qualifications

• Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.

Responsibilities

• Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related.
• Provide lightning-fast assistance via phone, email, and remote access tools. You will be the client's knight in shining armor.
• Problem-solving detective - diagnose and fix both hardware and software woes. Think of yourself as Sherlock Holmes, but with a screwdriver instead of a magnifying glass.
• You will master the ticketing system, prioritize tasks like a pro, and know when to call in reinforcements for complex issues.
• Teamwork makes the dream work! Collaborate with your fellow tech heroes to tackle any tech dragon that comes your way.
• Track your client support activities with precision - think of it as mastering the art of the tech time warp (for good, not evil!).
• You will be responsible for keeping client passwords safe and secure - you are basically a data vault superhero!
• Install, configure, and maintain computer systems and applications like a tech magician, pulling solutions out of your metaphorical magician's hat.
• Document technical issues, solutions, and procedures - you will be the keeper of the tech knowledge library, ensuring everyone stays on the same page.
• Assist with occasional on-site support in the greater Milwaukee area - think of yourself as the friendly neighborhood tech hero!

Skills

Troubleshooting

Customer service

Communication skills

Team collaboration

Windows networking basics

Education

Associate's degree or equivalent

Tools

ConnectWise

Remote access tools

Job description

Position Summary

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when their technical issues arise, using your communication skills and troubleshooting prowess to solve problems efficiently and keep everyone happy. Think of yourself as a tech ninja, but way less secretive and more high fives!

Job Duties & Responsibilities

• Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related.
• Provide lightning-fast assistance via phone, email, and remote access tools. You will be the client's knight in shining armor.
• Problem-solving detective - diagnose and fix both hardware and software woes. Think of yourself as Sherlock Holmes, but with a screwdriver instead of a magnifying glass.
• You will master the ticketing system, prioritize tasks like a pro, and know when to call in reinforcements for complex issues.
• Teamwork makes the dream work! Collaborate with your fellow tech heroes to tackle any tech dragon that comes your way.
• Track your client support activities with precision - think of it as mastering the art of the tech time warp (for good, not evil!).
• You will be responsible for keeping client passwords safe and secure - you are basically a data vault superhero!
• Install, configure, and maintain computer systems and applications like a tech magician, pulling solutions out of your metaphorical magician's hat.
• Document technical issues, solutions, and procedures - you will be the keeper of the tech knowledge library, ensuring everyone stays on the same page.
• Assist with occasional on-site support in the greater Milwaukee area - think of yourself as the friendly neighborhood tech hero!

Qualifications

Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.

Transportation

Must have a reliable car and valid insurance.

Physical Demands

The employee must regularly lift and /or move up to 25 pounds, sometimes lift and/or move up to 50 pounds.

Certificates and Licenses

None required, however, every Systems Specialist will be expected to engage in a Certification Path as determined and agreed upon between the Systems Specialist and their respective Leader.

River Run provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.