Onsite IT Help Desk Technician - Empathetic Support Pro

MSA Professional Services; Baraboo (WI); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Employee Ownership

ESOP

Job summary

MSA Professional Services is seeking a Help Desk Support Technician to be the first point of contact for employees requiring technical assistance. This onsite role supports Baraboo or Madison WI offices and requires a caring, empathetic approach while troubleshooting hardware, software, and network issues.

The position emphasizes strong communication, patience, and problem-solving, with training provided. The successful candidate will build and deploy PCs/tablets and manage IT asset inventory,

Qualifications

• High School Diploma or GED required.
• Pursuing a degree in Computer/Information Science preferred.

Responsibilities

• Provide first-line technical support to employees across the company.
• Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day).
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain and update the IT Asset Inventory system, including annual check-ins with staff.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and escalate issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

Skills

Operating systems

Networking

Windows Office 365

SCCM

Communication

Empathy

Detail oriented

Lifting capability

Education

High School Diploma or GED

Pursuing a degree in Computer/Information Science

Tools

SCCM

Job description

MSA Professional Services is seeking a Help Desk Support Technician to be the first point of contact for employees requiring technical assistance. This onsite role supports Baraboo or Madison WI offices and requires a caring, empathetic approach while troubleshooting hardware, software, and network issues.

The position emphasizes strong communication, patience, and problem-solving, with training provided. The successful candidate will build and deploy PCs/tablets and manage IT asset inventory,