Support Desk Technician

River Run Computers Inc; Glendale (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

River Run Computers Inc in Glendale, Wisconsin is seeking Support Desk Technicians to provide friendly and efficient technical support. You will be the first point of contact for clients facing software and hardware issues, using your problem-solving skills to ensure satisfaction.

The ideal candidate holds an Associate's degree and has experience in a Microsoft network environment. Responsibilities include diagnosing tech issues, assisting clients via phone and email, and collaborating with colleagues to resolve challenges. A reliable car is a must as on-site support might be required.

Qualifications

• Associate’s degree or equivalent experience supporting a Microsoft network environment.
• Reliable car and valid insurance required.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Answer calls and create tickets for tech support.
• Provide assistance via phone, email, and remote tools.
• Diagnose and fix hardware and software issues.
• Document technical issues and solutions.
• Assist with on-site support occasionally.

Skills

Troubleshooting

Communication skills

Client support

Education

Associate’s degree (A.A.) or equivalent from an accredited two-year college/technical school

Tools

ConnectWise

Job description

Position Summary

Support Desk Technicians are the ultimate troubleshooters, wielding their knowledge of hardware and software systems like a superhero tool belt. You will be the friendly face clients speak with when their technical issues arise, using your communication skills and troubleshooting prowess to solve problems efficiently and keep everyone happy.

Job Duties & Responsibilities

• Become a client whisperer - answer calls, create tickets in ConnectWise, and be the first line of defense for all things tech-related.
• Provide lightning-fast assistance via phone, email, and remote access tools.
• Problem-solving detective - diagnose and fix both hardware and software woes.
• Master the ticketing system, prioritize tasks like a pro, and know when to call in reinforcements for complex issues.
• Collaborate with your fellow tech heroes to tackle any tech challenge that comes your way.
• Track your client support activities with precision.
• Keep client passwords safe and secure.
• Install, configure, and maintain computer systems and applications.
• Document technical issues, solutions, and procedures.
• Assist with occasional on-site support in the greater Milwaukee area.

Qualifications

Associate’s degree (A.A.) or equivalent from an accredited two-year college/technical school or six months+ supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software and backup processes.

Transportation

Must have a reliable car and valid insurance.

Physical Demands

The employee must regularly lift and/or move up to 25 pounds, sometimes lift and/or move up to 50 pounds.

Certificates and Licenses

None required; however, every Systems Specialist will be expected to engage in a Certification Path as determined and agreed upon between the Systems Specialist and their respective Leader.

Equal Employment Opportunity

River Run provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.