Help Desk Technician I — User Support & Troubleshooting

Jobtailor; Fond du Lac (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking an IT Help Desk Associate in Fond du Lac, WI to ensure smooth computer operation and enable end users to accomplish daily business tasks. You will receive, prioritize, document, and resolve end-user requests, escalating when needed to maintain SLA expectations, and use diagnostic and ticketing tools to track progress.

Strong communication, confidentiality, and organizational skills are essential as you support end users and collaborate with the IT team to deliver reliable,

Qualifications

• Associate degree or equivalent education preferred.
• Minimum of one year of related work experience or schooling with Microsoft desktop platforms.
• Knowledge of computer equipment and network systems.
• Ability to diagnose and address computer/network problems.
• Excellent written and verbal communication skills.
• Proficiency with Word, Excel and PowerPoint; willingness to learn new software.
• Strong organizational ability.
• Ability to maintain a high level of confidentiality.
• Current driver’s license, acceptable driving record and proof of insurance.

Responsibilities

• Ensure proper computer operation so that end users can accomplish business tasks.
• Receive, prioritize, document, and actively resolve end-user help requests.
• Escalate incidents when appropriate to maintain SLA expectations.
• Use diagnostic and help request tracking tools.

Skills

Customer service

Communication

Problem solving

Attention to detail

Confidentiality

Education

Associate degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Jobtailor is seeking an IT Help Desk Associate in Fond du Lac, WI to ensure smooth computer operation and enable end users to accomplish daily business tasks. You will receive, prioritize, document, and resolve end-user requests, escalating when needed to maintain SLA expectations, and use diagnostic and ticketing tools to track progress.

Strong communication, confidentiality, and organizational skills are essential as you support end users and collaborate with the IT team to deliver reliable,