IT Support Desk Technician — Rapid Troubleshooter

River Run Computers Inc; Glendale (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

River Run Computers Inc in Glendale, Wisconsin is seeking Support Desk Technicians to provide friendly and efficient technical support. You will be the first point of contact for clients facing software and hardware issues, using your problem-solving skills to ensure satisfaction.

The ideal candidate holds an Associate's degree and has experience in a Microsoft network environment. Responsibilities include diagnosing tech issues, assisting clients via phone and email, and collaborating with colleagues to resolve challenges. A reliable car is a must as on-site support might be required.

Qualifications

• Associate’s degree or equivalent experience supporting a Microsoft network environment.
• Reliable car and valid insurance required.
• Ability to lift and/or move up to 50 pounds.

Responsibilities

• Answer calls and create tickets for tech support.
• Provide assistance via phone, email, and remote tools.
• Diagnose and fix hardware and software issues.
• Document technical issues and solutions.
• Assist with on-site support occasionally.

Skills

Troubleshooting

Communication skills

Client support

Education

Associate’s degree (A.A.) or equivalent from an accredited two-year college/technical school

Tools

ConnectWise

Job description

River Run Computers Inc in Glendale, Wisconsin is seeking Support Desk Technicians to provide friendly and efficient technical support. You will be the first point of contact for clients facing software and hardware issues, using your problem-solving skills to ensure satisfaction.

The ideal candidate holds an Associate's degree and has experience in a Microsoft network environment. Responsibilities include diagnosing tech issues, assisting clients via phone and email, and collaborating with colleagues to resolve challenges. A reliable car is a must as on-site support might be required.