Service Desk Technician

New Resources Consulting; Milwaukee (WI); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive professional growth opportunities

Team-oriented environment

Recognition as Best Places to Work

Job summary

A leading IT services provider in Milwaukee, WI is seeking a Service Desk Technician to enhance their IT support team. This role requires effective communication and troubleshooting skills to assist users with hardware and software issues. Ideal candidates will have experience with Microsoft Windows O/S and Office Suite. The company fosters a collaborative work environment, providing opportunities for long-term growth and professional development through various initiatives.

Responsibilities

• Provide outstanding client service using effective communication and troubleshooting skills.
• Troubleshoot and image PCs, printers, and mobile devices.
• Support Microsoft Windows O/S and Microsoft Office Suite.

Skills

Client service

Troubleshooting skills

Microsoft Windows O/S

Microsoft Office Suite

PC imaging

Communication

Team player

Job description

New Resources Consulting is searching for a Service Desk Technician. You will have the opportunity to work within a strong IT department and help users with hardware and software related tickets. Our client has a variety of projects in the works and is looking for an individual to make a difference. They are a team‑orientated company, open to new suggestions.

The role is located in Milwaukee, WI and requires 3 days onsite.

Desired Skills and Experience

• Provide outstanding client service using effective communication and troubleshooting skills to resolve client issues and fulfill requests.
• Troubleshoot and image PCs, printers, and mobile devices.
• Support Microsoft Windows O/S and Microsoft Office Suite.
• Not afraid to dive in and troubleshoot issues.
• Team player.
• Good communication skills.

Why Work here

Great team atmosphere with long‑term growth opportunity.

Collaborative and open to suggestions on how to improve the process.

NRC is committed to providing our consultants with better experience.

We invest in relationships to better understand your career goals and aspirations. Through our Educate and Connect initiative, we offer multiple professional growth and thought leadership opportunities, including a comprehensive Consultant Education Reimbursement program for most roles, and actively connect you with our technical and charitable communities. Our efforts are acknowledged through our continued recognition as a Best Places to Work, Top Workplaces, and Best and Brightest award winner. They are governed by our core values: Accountable, Passionate, Respectful, Innovative, and Collaborative. These fundamentals guide our business practices, our employment standards, and our continued willingness to give back.

3rd Party Disclaimer

New Resources Consulting does not accept unsolicited resumes or candidate submissions of any kind from third‑party recruiting firms. Any resumes received from such agencies will be considered the property of New Resources Consulting.

We look forward to receiving your application!