Support Centre Advisor: Safeguarding & 24/7 Call Handling

North West Ambulance Service; Kentucky; On-site; USD 28,000 - 33,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking Support Centre Advisors at Salkeld Hall, Carlisle. You will type safeguarding information provided by NWAS personnel and manage incoming calls related to staffing issues, vehicle breakdowns, and patient pathway referrals. Excellent keyboard skills and a professional telephone manner are essential.

Full training will be provided. This is a permanent role with rotating shifts to provide 24-hour cover.

Qualifications

• Excellent keyboard skills are essential.
• Professional telephone manner is required.
• Ability to input accurate information while on the phone.
• Full training will be provided to successful applicants.

Responsibilities

• Type safeguarding information provided by NWAS personnel.
• Manage incoming calls related to staffing issues, vehicle breakdowns and equipment faults.
• Handle patient pathway referrals with care and sensitivity.
• Input information accurately while calling or on the phone.
• Provide cover through rotating shifts across 24 hours a day.

Skills

Keyboard skills

Telephone manner

Initiative

Accurate data entry

Job description

North West Ambulance Service NHS Trust is seeking Support Centre Advisors at Salkeld Hall, Carlisle. You will type safeguarding information provided by NWAS personnel and manage incoming calls related to staffing issues, vehicle breakdowns, and patient pathway referrals. Excellent keyboard skills and a professional telephone manner are essential.

Full training will be provided. This is a permanent role with rotating shifts to provide 24-hour cover.