Legal Services Assistant

Yorkshire Ambulance Service NHS Trust; United States; Hybrid; USD 28,000 - 40,000; Full time

Benefits offered by this job

Flexible working including part-time/2

27 days annual leave

Contributory pension

NHS discounts

Car lease and salary sacrifice

Employee assistance and counselling

Opportunities for development

Well supported staff networks

Job summary

Yorkshire Ambulance Service NHS Trust is seeking a Legal Services Assistant to join its Legal Services Department. The role supports processing statutory disclosure requests and liaising with external parties.

The position operates under a flexible hybrid model, with home work or dedicated hybrid areas at Ambulance Headquarters, Wakefield, and coordination with the busy legal team. The post requires handling requests from police, authorities and the public, ensuring deadlines are met while

Qualifications

• Administrative duties within a legal/records environment.
• Ability to liaise with public, solicitors, police and local authorities.
• Capable of handling confidential information and meeting deadlines.

Responsibilities

• Respond to requests for release of ambulance records and information.
• Process records and information requests (Data Protection, polices, FOI, court, claims).
• Organise and maintain filing systems and post systems.

Skills

Liaising with external parties

Interpersonal communication

Prioritisation

Diary and workload management

Tools

ONBASE

CAD system

ePR

Restore storage

Job description

An exciting and rare opportunity has arisen for a Legal Services Assistant to join the Legal Services Department. This busy and fast paced role will be in line with YAS' hybrid working policy either working from home or from dedicated hybrid working areas at Ambulance Headquarters, Wakefield and would work alongside other Legal Services Assistants within the busy, varied, and fast paced Legal Services Department at Yorkshire Ambulance Services NHS Trust. This role will be administering statutory disclosure requests including Article 15 UK GDPR (right of access), Schedule 2 Data Protection Act 2018 (from police forces), Access to Health Records Act 1990, S 172 RTA 1988 notice of intended prosecution notices and also penalty charge notices. This role involves liaising with members of the public, solicitors, police forces, local authorities, social services on an external basis and with other key corporate and operational departments/divisions internally.

• To work as part of a multi-disciplinary team responsible for responding to requests for release of ambulance records and information.
• To process on a day to day basis, requests for records and information from various sources, workload primarily being Data Protection requests (internal and external), Notices of Intended Prosecution, Police, Freedom of Information Act, Coroner, Court and Claims requests, in accordance with Trust Policies and Procedures and relevant legislation.
• To organise and maintain effective administrative procedures for the processing of such requests, including filing systems, photocopying and postal systems.
• To request and collate information from different departments within the Trust and ensure these are received within the timescales set.
• To maintain accurate and confidential files and database in order to process requests effectively.
• To ensure all requests are registered and acknowledged within the specified deadlines in accordance with the relevant procedure.
• To be responsible for the retrieval of ambulance records and information in response to Data Protection requests (internal and external), Police, Notices of Intended Prosecution, Coroner, Court and claims requests in an efficient and timely manner.
• To request and retrieve records from Trust storage systems and databases, including ONBASE, the CAD system, ePR and Restore storage.
• To liaise with external and internal parties in order to co-ordinate and organise statements, witness availability and attendance at court.
• To communicate with external organisations and internal departments in a professional and confident manner, involving letters, e-mail and direct contact via telephone.
• To ensure that strict confidentiality is maintained at all times.
• To process cheques in accordance with YAS procedures.
• Provide and receive sensitive information and to deal with potentially emotional and distressing cases. This post demands excellent interpersonal and communication skills, the ability to prioritise workloads, and meet statutory deadlines. This is a skilled administrative position with a heavy and demanding caseload. Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities.

We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

• Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)
• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes (salary dependent)
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.