Customer Service Advisor

Aon plc; United States; Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

25 days holiday

Healthcare options

Job summary

Aon plc is seeking a Customer Service Advisor in Sheffield to handle day‑to‑day pension queries. You will update member information, process information requests, and provide accurate guidance from our databases, all within a hybrid office setup.

The role emphasizes excellent communication, active listening, and a proactive approach, with full training provided and a supportive, flexible working environment.

Qualifications

• Experience in customer service with direct customer contact (face to face or telephone).
• Active listening and clear communication with customers.
• Proactive problem solving to resolve queries efficiently.
• High attention to detail in handling information and processes.
• Good understanding of Microsoft applications.

Responsibilities

• Handle day-to-day pension queries via inbound calls.
• Update personal information with high attention to detail.
• Process requests for written information to be sent to members.
• Provide accurate information from databases.
• Help customers complete documentation and explain processes.

Skills

Customer service

Active listening

Communication skills

Proactive approach

Attention to detail

Tools

Microsoft Office

Job description

Delivering excellent customer service, you will have the opportunity to help our customers with any day-to-day queries regarding their pension.

• Updating personal information with a high attention to detail.
• Processing requests for written information to be sent to our members.
• Providing accurate information from our knowledge/customer databases.
• Helping customers complete documentation
• Explaining our processes and setting correct expectations., In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working!
  Monday-Friday, 08:45 - 17:00, No Cold Calling, No Sales, Inbound Calls Only, Hybrid Working (50% monthly split required)

Do you have a passion for customer service, excellent communication skills and the ability to handle challenging interactions? Would you like to work Monday-Friday? We are currently recruiting for a Customer Service Advisor to join our Sheffield team on an initial fixed term contract basis. Previous experience in pensions or working in a contact centre environment is not required. Full training will be given to ensure you are successful in your new role.

Skills and experience that will lead to success

• Experience of working within a customer service focused role with direct customer contact either face to face or via telephone.
• Active listening and good communication skills.
• A pro‑active approach with the ability to resolve queries efficiently and effectively.
• Excellent attention to detail and commitment to provide ongoing quality.
• Good understanding of Microsoft applications

Office base in centre of Sheffield to ensure you benefit from the supporting network that is Aon United, and are not isolated in your role. We work smartly in a hybrid environment requiring you to be in the office every week which additionally supports your on-going development and training needs

Aon offers an environment where individuals can grow and develop in a rewarding role. We are confident that you will feel just as passionate as we do in empowering results for our customers and your career. You will have responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests, or reputation of any Group Company.

How we support our colleagues

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves.

Aon is proud to be an equal opportunity workplace.

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

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