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North West Ambulance Service; Kentucky; On-site; USD 28,000 - 33,000; Full time

Job summary

North West Ambulance Service NHS Trust is seeking Support Centre Advisors at Salkeld Hall, Carlisle. You will type safeguarding information provided by NWAS personnel and manage incoming calls related to staffing issues, vehicle breakdowns, and patient pathway referrals. Excellent keyboard skills and a professional telephone manner are essential.

Full training will be provided. This is a permanent role with rotating shifts to provide 24-hour cover.

Qualifications

• Excellent keyboard skills are essential.
• Professional telephone manner is required.
• Ability to input accurate information while on the phone.
• Full training will be provided to successful applicants.

Responsibilities

• Type safeguarding information provided by NWAS personnel.
• Manage incoming calls related to staffing issues, vehicle breakdowns and equipment faults.
• Handle patient pathway referrals with care and sensitivity.
• Input information accurately while calling or on the phone.
• Provide cover through rotating shifts across 24 hours a day.

Skills

Keyboard skills

Telephone manner

Initiative

Accurate data entry

Job description

Support Centre Advisor | North West Ambulance Service NHS Trust

Several vacancies have arisen for Support Centre Advisors within the North West Ambulance Service Support Centre, based at Salkeld Hall, Carlisle.

We have 3 permanent vacancies available.

This role is essential in ensuring the safety and well-being of children and adults in our community. Safeguarding of vulnerable children and adults constitutes a large proportion of the Support Centre’s workload and can involve handling distressing and upsetting information. As a member of our team, you will be responsible for typing safeguarding information provided by NWAS personnel. Excellent keyboard skills are therefore essential.

This varied role also entails managing incoming telephone calls in relation to staffing issues, vehicle breakdowns, communication equipment faults and patient pathway referrals. Applications are welcomed from individuals who possess a professional telephone manner, the ability to exercise initiative, along with the ability to deal with callers in a sensitive and compassionate manner. The ability to input accurate information whilst on the phone is also essential. Full training will be provided to successful applicants. You will be required to work rotating shifts providing cover 24 hours a day,

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.

We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read and understood the job description and person specification before applying.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

This advert closes on Tuesday 13 Oct 2026