Remote Slovak-Czech Live Chat Support Specialist

wolt; United States; Remote; USD 15,000 - 16,000; Full time

Benefits offered by this job

Fully remote with on-site training

Multisport card

Cashback credits for platform services

Snacks and drinks during training day

Employee assistance program

Team-building events

Fixed gross monthly wage €1,270

Job summary

Wolt is seeking a fully remote customer support specialist to handle live chat across the Czech and Slovak markets. The role starts in October 2026 and includes one day of in-person training in Bratislava.

You will manage high-volume chats from customers, partners, and couriers, with Slovak as the primary language and English as a working language. Shifts run 7:00–1:00, seven days a week, with a fixed monthly gross wage.

Qualifications

• Native or fluent Slovak with professional English (B2).
• Experience in customer-facing roles with a customer-obsessed mindset.
• Clear written communication with empathetic tone in chat.
• Comfort multitasking in a fast-paced environment.
• Reliable availability for shift work including evenings and weekends starting Oct 2026.
• Residence outside Bratislava/Trnava; remote with one training day on site in Bratislava.

Responsibilities

• Handle a high volume of live chats from customers, venue partners, and courier partners.
• Help keep delivery operations running by supporting restaurant and retail partners on operational issues.
• Contribute to the development of the support function alongside the broader team.
• Cover the Czech and Slovak market, primarily in Slovak, with English as a working language.
• Work assigned shifts within service hours 7:00–1:00, seven days a week.

Skills

Slovak language fluency

English proficiency (B2)

Customer service experience

Written communication

Multitasking

Tools

Chat tools

Ticketing systems

Macros

Job description

Wolt is seeking a fully remote customer support specialist to handle live chat across the Czech and Slovak markets. The role starts in October 2026 and includes one day of in-person training in Bratislava.

You will manage high-volume chats from customers, partners, and couriers, with Slovak as the primary language and English as a working language. Shifts run 7:00–1:00, seven days a week, with a fixed monthly gross wage.