Support Associate - Chico's

Chico's; Portage (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a forward-thinking company dedicated to providing an inspiring shopping experience for women. As a Support Associate, you'll play a vital role in creating a customer-focused environment, ensuring merchandise is well-organized, and delivering exceptional service. This role offers opportunities for personal growth and development while working in a collaborative and inclusive atmosphere. If you thrive in a fast-paced environment and are passionate about helping others, this position is perfect for you. Become part of a company that values individuality and teamwork!

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills are essential.
• Experience in stock or cashier roles preferred.

Responsibilities

• Process merchandise and ensure proper storage and ticketing.
• Model and promote exceptional customer service principles.
• Assist with visual merchandising and maintain store organization.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Adaptability to Technology

Education

High School Diploma or Equivalent

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:
The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Enters all receiving documents into the computer system, reconciles merchandise invoices, and completes store-to-store transfers and locate requests accurately and promptly.
• Receives and processes visual materials, props, and signage; stores stockroom hardware appropriately.
• Participates in pricing changes and markdowns.
• Alerts management to cash supply needs.
• Assists with visual directives such as floorsets, window changes, signage, and visual presentations.
• Maintains boutique cleanliness and organization.

Customer Experience

• Models and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Encourages an inclusive, collaborative problem-solving approach.
• Seeks personal development opportunities and actively solicits feedback.

Other duties may be assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills; ability to multitask in a fast-paced environment.
• Adaptability to company technology.
• Ability to stand for most of the shift.
• Ability to work quickly within strict timelines.
• Teamwork demonstration.
• Experience with visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management; use of headset required.
• Regular attendance and flexible scheduling, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing during 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33%).
• Frequent climbing (34-66%).

We are continually accepting applications due to growth. Applications are reviewed for suitability, and accommodations are available for applicants with disabilities. Contact your local Store Manager for assistance during the application process.

0504 The Crossroads

Chico's FAS, Inc. is an equal opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, medical conditions, pregnancy, gender, sexual orientation, gender identity, military service, veteran status, or other protected categories.