Support Associate - Chico's

Chico's; Erie (Erie County); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance customer experience and operational excellence. This role involves processing merchandise, ensuring effective stock organization, and providing exceptional customer service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. This position offers a chance to grow within a collaborative team that values inclusivity and personal development. If you're passionate about fashion and customer service, this opportunity is perfect for you.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to work a flexible schedule, including nights and weekends.

Responsibilities

• Processes merchandise and ensures items are properly stored and ticketed.
• Models and promotes the Most Amazing Personal Service (MAPS) principles.
• Assists with boutique cleanliness and organization.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Multi-tasking

Teamwork

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales operations functions, including merchandise handling, stock processing, and stockroom organization. We love what we do, and believe that with our teams, we are the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment for the sales floor, reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received as applicable. Accurately and timely completes store-to-store transfers and Locate requests.
• Ensures the visual packet materials, props, and signage are received and processed in a timely manner, properly stores stockroom hardware, hangers, sign holders, etc.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may be found in multiple brands. Some duties may vary from brand to brand.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to technology provided by the company.
• Must be able to work the majority of the shift standing.
• Ability to work quickly and within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising and product placement techniques desired.
• Communicate with customers, Associates, and Management; wear/communicate with headset.
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives. Ability to work a flexible schedule, including nights, weekends, and holidays, is required.

PHYSICAL REQUIREMENTS:

• Constant Walking/Standing - 67-100% of 8-hour shift.
• Occasional Lifting up to 50 lbs. - 1-33% of 8-hour shift.
• Frequent Climbing - 34-66% of 8-hour shift.

We are always accepting applications for top talent to join our store teams. You may apply to any location or position at any time; however, the position may not currently be open. Accommodation is available for applicants with disabilities. To request accommodation during the application process, contact your local Store Manager.

1128 Millcreek Mall

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other protected category under law.