Support Associate - Chico's

KnitWell Group; Erie (Erie County); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading retail company is seeking a Support Associate to enhance customer experience and manage merchandise operations. This role involves various responsibilities, including stock processing, customer service, and teamwork, in a dynamic retail environment. Ideal candidates will possess strong communication and organizational skills, and be able to work effectively in a fast-paced setting.

Qualifications

• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Able to learn or adapt to company-provided technology.

Responsibilities

• Processes merchandise and ensures items are properly stored and organized.
• Models and promotes customer service principles.
• Assists with visual merchandising and store cleanliness.

Skills

Communication

Customer Service

Organizational Skills

Teamwork

Education

High school diploma or equivalent

Job description

Join to apply for the Support Associate - Chico's role at Chico's FAS, Inc.

Come lead with us at 654 Millcreek Mall, Erie, PA

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

Position Objective

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales operations functions, such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that with our teams, we are the most amazing place to work, learn, and grow!

Functional Responsibilities

Operational Excellence

• Processes merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor; reorganizes merchandise as needed to maximize stock space.
• Ensures new products are properly merchandised and represented in a timely manner.
• Correctly enters all receiving documents into the computer system, reconciles merchandise invoices to items received, and completes store-to-store transfers and locate requests accurately and promptly.
• Ensures visual materials, props, signage, and stockroom hardware are received and processed timely and stored properly.
• Participates in pricing changes and markdowns.
• Alerts store management to cash supply needs.
• Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc., as directed.
• Assists with boutique cleanliness and organization.

Customer Experience

• Models, supports, and promotes the Most Amazing Personal Service (MAPS) principles, offering a cohesive omnichannel experience.

Teamwork and Growth

• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Other duties as assigned. This position may vary across different brands.

Qualifications

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years of age or older.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Able to learn or adapt to company-provided technology.
• Must be able to work mostly standing.
• Ability to work quickly within strict timelines.
• Ability to demonstrate teamwork.
• Exposure to visual merchandising techniques is desired.
• Effective communication with customers, associates, and management; wearing/using a headset.
• Regular attendance and flexibility to work nights, weekends, and holidays are required.

Physical Requirements

• Constant walking/standing for 67-100% of an 8-hour shift.
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are always accepting applications for top talent; your application will be reviewed when a position opens. Accommodation requests for disabilities are available during the application process by contacting your local Store Manager.