Support Associate - Chico's

Chico's; Grandville (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Support Associate to enhance the customer experience and support store operations. This role involves processing merchandise, ensuring optimal stock organization, and delivering exceptional service to customers. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication and organizational skills. Join a team that values personal growth and collaboration, where you can contribute to creating a chic shopping experience for women. Embrace the opportunity to learn and grow within a supportive and dynamic environment.

Qualifications

• Previous stock or cashier experience preferred.
• Ability to learn and adapt to company technology.

Responsibilities

• Process merchandise and ensure proper storage and organization.
• Model and promote excellent customer service principles.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma

Job description

Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality.

POSITION OBJECTIVE:

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This includes performing various sales functions such as merchandise handling, stock processing, and stockroom organization. We love what we do and believe that our team is the most amazing place to work, learn, and grow!

FUNCTIONAL RESPONSIBILITIES:

Operational Excellence

• Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor. Reorganize merchandise as needed to maximize stock space.
• Ensure new products are properly merchandised and represented in a timely manner.
• Enter all receiving documents into the computer system, reconcile merchandise invoices, and complete store-to-store transfers and locate requests accurately and promptly.
• Receive and process visual packet materials, props, and signage; store stockroom hardware and signage supplies properly.
• Participate in pricing changes and markdowns.
• Notify store management of cash supply needs.
• Assist with visual directives such as floorsets, window changes, signage placement, etc., as directed.
• Support boutique cleanliness and organization.

Customer Experience

• Model and promote the Most Amazing Personal Service (MAPS) principles, offering a cohesive omni-channel experience.

Teamwork and Growth

• Promote an inclusive, collaborative approach to problem-solving.
• Seek personal development opportunities and actively solicit feedback.

Other duties as assigned. This position may vary across different brands.

QUALIFICATIONS:

• High school diploma or equivalent.
• Previous stock or cashier experience preferred.
• Must be 18 years or older.
• Excellent communication and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to learn and adapt to company technology.
• Ability to work mostly standing during shifts.
• Ability to work quickly within strict timelines and demonstrate teamwork.
• Exposure to visual merchandising techniques is a plus.
• Effective communication with customers, associates, and management, including wearing/using a headset.
• Reliable attendance and flexible schedule, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• Constant walking/standing (67-100% of shift).
• Occasional lifting up to 50 lbs. (1-33% of shift).
• Frequent climbing (34-66% of shift).

We are continually accepting applications for talented individuals to join our teams. Applications are reviewed to match qualifications with available positions. Accommodation requests for disabilities are welcomed; contact your local Store Manager for assistance.

Location: 1501 RiverTown Crossings Off The Rack

Chico's FAS, Inc. is an equal opportunity employer. We do not discriminate based on race, religion, age, gender, disability, or other protected categories under law.