Support Analyst (West Coast)

PageUp Dublin; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a passionate Support Analyst to join their global Customer Support team. This role is pivotal in ensuring a seamless customer experience by addressing queries, troubleshooting technical issues, and providing expert guidance. The ideal candidate will thrive in a dynamic, remote-friendly environment, bringing a customer-focused mindset and problem-solving skills. With a commitment to outstanding service, you'll collaborate with internal teams to enhance support delivery and contribute to ongoing initiatives. This is a fantastic opportunity to make a real impact in a growing organization that values flexibility and employee well-being.

Benefits

Flexible working arrangements

Extra leave days

Volunteer leave

Wellness perks

Private health insurance

Qualifications

• Proven track record in support roles with a focus on customer satisfaction.
• Experience in fast-paced, remote-friendly environments.

Responsibilities

• Act as the first point of contact for customers, delivering expert support.
• Investigate and resolve support requests, collaborating with cross-functional teams.

Skills

Technical Support

Client Services

Problem Solving

Communication Skills

Customer Service

Job description

At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organization with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.

The Opportunity

We’re looking for a passionate and proactive Support Analystbased on the West Coast to join our global Customer Support team at PageUp. In this role, you’ll play a critical part in ensuring a seamless customer experience by responding to queries, troubleshooting technical issues, and providing expert guidance via our support queue and live chat.

This is a unique opportunity to support a global customer base, with a focus on the US region, and help shape how we deliver scalable, high-quality support. You'll work closely with internal teams to surface insights, suggest product enhancements, and continuously improve the support experience for PageUp's customers.

What You’ll Do:

• Act as the first point of contact for customers and internal users, delivering expert support and guidance on PageUp systems and services.

• Deliver friendly, solution-oriented customer service that exceeds expectations.

• Investigate and resolve support requests and incidents, escalating to third-level support when required.

• Collaborate with cross-functional teams including Product, Technology, and Customer Experience, to resolve issues and champion the voice of the customer.

• Contribute to ongoing support initiatives by sharing insights, recommending process improvements, and supporting knowledge base content.

About You

You’re a customer-focused tech enthusiast with a proven track record in support roles. You thrive in fast-paced, remote-friendly environments and bring curiosity, empathy, and problem-solving skills to everything you do.

What You Bring:

• Highly experienced in technical support, client services, or a similar customer-facing role.

• A natural drive to deliver outstanding service with clear, professional communication—both written and verbal.

• A curious mind with a hunger to learn new tools, systems, and processes.

• Self-motivation and pride in your work, with a willingness to roll up your sleeves to get things done.

• The ability to juggle multiple tasks and navigate ambiguity with confidence.

• Experience working in remote environments, with a strong sense of ownership and collaboration.

Why Join Us?

We want to create space for you to do your best work, so we support flexible working arrangements that fit your lifestyle, including extra leave days like an "Awesome Day" and volunteer leave.

We genuinely value our people and invest in your success through competitive salaries, generous paid parental leave, wellness perks, private health insurance, and more.

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team.