Support Analyst (West Coast)

PageUp; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

An innovative firm is seeking a passionate Support Analyst to join their global Customer Support team. In this role, you will ensure a seamless customer experience by responding to queries and troubleshooting technical issues. You'll collaborate closely with internal teams to enhance product offerings and improve support quality. This position offers the chance to work in a dynamic environment that values flexibility and employee success, providing competitive salaries and generous leave policies. If you're a tech enthusiast with a knack for problem-solving, this opportunity is perfect for you!

Benefits

Flexible working arrangements

Extra leave days

Wellness perks

Private health insurance

Generous paid parental leave

Qualifications

• Proven track record in technical support or client services.
• Ability to deliver clear, professional communication.

Responsibilities

• Act as the first point of contact for customers, delivering expert support.
• Investigate and resolve support requests, escalating as needed.
• Collaborate with cross-functional teams to champion customer voice.

Skills

Technical Support

Customer Service

Problem Solving

Communication

Collaboration

Job description

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Join to apply for the Support Analyst (West Coast) role at PageUp

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At PageUp, we believe that great companies start with great people. That’s why we’ve built a suite of highly configurable HR technology solutions that make attracting, recruiting, onboarding, and retaining top talent simple. From our entrepreneurial beginnings in Melbourne, we’ve grown into a global organization with established teams across the globe and following our acquisition by EQT, we’re in an exciting growth and transformation phase. This investment is bringing fresh opportunities, including new roles to scale and support our ambitious growth plans.

The Opportunity

We’re looking for a passionate and proactive Support Analyst based on the West Coast to join our global Customer Support team at PageUp. In this role, you’ll play a critical part in ensuring a seamless customer experience by responding to queries, troubleshooting technical issues, and providing expert guidance via our support queue and live chat.

This is a unique opportunity to support a global customer base, with a focus on the US region, and help shape how we deliver scalable, high-quality support. You'll work closely with internal teams to surface insights, suggest product enhancements, and continuously improve the support experience for PageUp's customers.

What You’ll Do:

• Act as the first point of contact for customers and internal users, delivering expert support and guidance on PageUp systems and services.
• Deliver friendly, solution-oriented customer service that exceeds expectations.
• Investigate and resolve support requests and incidents, escalating to third-level support when required.
• Collaborate with cross-functional teams including Product, Technology, and Customer Experience, to resolve issues and champion the voice of the customer.
• Contribute to ongoing support initiatives by sharing insights, recommending process improvements, and supporting knowledge base content.

About You

You’re a customer-focused tech enthusiast with a proven track record in support roles. You thrive in fast-paced, remote-friendly environments and bring curiosity, empathy, and problem-solving skills to everything you do.

What You Bring:

• Highly experienced in technical support, client services, or a similar customer-facing role.
• A natural drive to deliver outstanding service with clear, professional communication—both written and verbal.
• A curious mind with a hunger to learn new tools, systems, and processes.
• Self-motivation and pride in your work, with a willingness to roll up your sleeves to get things done.
• The ability to juggle multiple tasks and navigate ambiguity with confidence.
• Experience working in remote environments, with a strong sense of ownership and collaboration.

Why Join Us?

We want to create space for you to do your best work, so we support flexible working arrangements that fit your lifestyle, including extra leave days like an "Awesome Day" and volunteer leave.

We genuinely value our people and invest in your success through competitive salaries, generous paid parental leave, wellness perks, private health insurance, and more.

Equal Opportunity at PageUp

We are an equal-opportunity employer and value diversity, equality, inclusion, and belonging at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or genetic information.

At PageUp, we encourage people of all backgrounds and abilities to apply. Building diverse teams is the foundation of our success, so if you think you have what it takes, but don't necessarily meet every single criteria on the job description, please still reach out. We'd love to have a chat and see how you could add value to the team.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Human Resources

• Industries

  Software Development

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