Supply Chain Coordinator

Insight Global; Norcross (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking a highly organized Sales Operations Coordinator to support the sales team by managing the order-to-delivery process in a fast-paced manufacturing environment.

You will handle contract administration, inventory tracking, shipment coordination, and customer order management to ensure accurate delivery and proactive communication with customers and internal teams.

Responsibilities

• Track contract terms, delivery schedules, pricing, and volume commitments while identifying discrepancies or upcoming renewal needs.
• Maintain organized records of contracts, amendments, purchase orders, and related documentation.
• Assist with the preparation of sales contracts, purchase agreements, and order confirmations.
• Communicate with customers regarding order status, delivery details, and issue resolution.
• Develop and maintain customer account records, including key contacts, contract history, orders, and issue tracking.

Job description

We are seeking a highly organized and detail-oriented Sales Operations Coordinator to support the sales team by managing the administrative and operational aspects of the order-to-delivery process. This role is responsible for sales contract administration, inventory allocation, shipment coordination, and customer order management while ensuring accurate and timely product delivery. The ideal candidate thrives in a fast-paced manufacturing environment, enjoys cross-functional collaboration, and has a strong customer service mindset.

Key Responsibilities

Contract & Order Administration

• Track contract terms, delivery schedules, pricing, and volume commitments while identifying discrepancies or upcoming renewal needs.
• Maintain organized records of contracts, amendments, purchase orders, and related documentation.
• Assist with the preparation of sales contracts, purchase agreements, and order confirmations.
• Communicate with customers regarding order status, delivery details, and issue resolution.
• Develop and maintain customer account records, including key contacts, contract history, orders, and issue tracking.

Inventory Tracking & Allocation

• Monitor real-time finished goods inventory levels.
• Allocate inventory to customer orders based on contract priorities, production schedules, and delivery commitments.
• Reconcile inventory records with production output and shipment data.
• Identify and communicate inventory shortages, overages, or allocation conflicts to internal stakeholders.

Shipment Coordination

• Coordinate shipment schedules with logistics and warehouse teams to meet customer delivery requirements.
• Prepare shipping documentation, including packing lists, bills of lading, and compliance-related documents.
• Track shipments and proactively communicate delays or issues to customers and internal teams.
• Maintain shipment records and support on-time delivery reporting.

Cross-Functional Support

• Serve as a liaison between sales, production planning, quality, and logistics teams to ensure order fulfillment accuracy.
• Respond to customer inquiries regarding orders, delivery timelines, and contract details.
• Support sales reporting, forecasting activities, and CRM/ERP data maintenance.
• Assist with audits related to inventory accuracy and contract compliance.