Customer Supply Chain Coordinator

NeoWork; Chicago (IL); Hybrid; USD 42,000 - 61,000; Full time

Benefits offered by this job

Remote work setup

Competitive compensation

Paid Time Off and holidays

HMO coverage

Gym allowance

Extra holiday pay

Long-term career opportunities with a

Job summary

NeoWork is seeking a detail-oriented Customer Supply Chain Coordinator to support order management, customer communication, carrier coordination, and supply chain operations. This is a full-time role requiring strong written English and the ability to manage multiple systems while delivering accurate updates.

You will handle high-volume emails, track orders across portals, and collaborate with customers, carriers, and internal teams to resolve issues in a fast-paced environment in the Chicago

Qualifications

• Experience in logistics, supply chain, order management, or coordination.
• Excellent written English and professional email communication.
• Detail-oriented and highly organized.
• Able to handle high-volume email communication.
• Proficient data entry and order accuracy.
• Comfortable with multiple web-based portals and systems.

Responsibilities

• Provide order status updates and delivery ETAs to customers and carrier contacts.
• Validate that orders are transmitted correctly to transportation and warehouse partners.
• Enter manual, sample, and other orders accurately into the appropriate systems.
• Monitor purchase orders, delivery dates, carrier assignments, and order details.
• Coordinate with customers, carriers, warehouse partners, and internal teams to resolve order-related issues.
• Manage a high volume of emails and provide clear, professional, and timely responses.
• Navigate multiple web portals and systems simultaneously to track and update orders.
• Maintain accurate order and shipment information across relevant platforms.

Skills

Fluent written English

Strong email communication

Highly organized

Data entry accuracy

Mult portal navigation

Full-time availability (CDT/CST)

Tools

NetSuite ERP

Carrier portals

Warehouse portals

Multiple web portals

Job description

We are looking for a detail-oriented Customer Supply Chain Coordinator to support order management, customer communication, carrier coordination, and supply chain operations.

This is a high-volume role that requires strong written English, excellent attention to detail, and the ability to manage multiple systems and portals at the same time. The ideal candidate is comfortable working with purchase orders, delivery timelines, carrier assignments, and warehouse partners while maintaining clear and timely communication.

Key Responsibilities

• Provide order status updates and delivery ETAs to customers and carrier contacts.


• Validate that orders are transmitted correctly to transportation and warehouse partners.


• Enter manual, sample, and other orders accurately into the appropriate systems.


• Monitor purchase orders, delivery dates, carrier assignments, and order details.


• Coordinate with customers, carriers, warehouse partners, and internal teams to resolve order-related issues.


• Manage a high volume of emails and provide clear, professional, and timely responses.


• Navigate multiple web portals and systems simultaneously to track and update orders.


• Maintain accurate order and shipment information across relevant platforms.

• Fluent written and spoken English.


• Strong written and professional email communication skills.


• Previous logistics, supply chain, order management, or coordination experience.


• Highly organized and detail-oriented.


• Comfortable handling high-volume email communication.


• Strong data entry and order accuracy skills.


• Comfortable working across multiple web-based portals and systems.


• Able to work full-time during Chicago Time Zone (CDT/CST) hours.

Nice to Have

• Experience with NetSuite or similar ERP systems.


• Experience working with carrier and warehouse portals.


• Retail vendor portal experience.


• Consumer Packaged Goods (CPG) experience.


• Experience in transportation, distribution, fulfillment, or supply chain operations.

• Remote work setup


• Competitive compensation


• Paid Time Off and holidays


• HMO coverage


• Gym allowance


• Extra holiday pay


• Long-term career opportunities with a growing global team