Supervisory Telephone Operator

Veterans Health Administration; Cleveland (OH); Presencial; USD 53.000 - 68.000; Jornada completa

Descripción de la vacante

The U.S. Department of Veterans Affairs (VA) Northeast Ohio Healthcare System is seeking a Supervisory Telephone Operator to lead the Patient Care Administrative Service telephone operations.

This role directs operator duties, coordinates with medical staff, and guides policy adherence and service quality across the center. Responsibilities include supervising staff, training, scheduling, and reporting on telecommunications activities, with a focus on timely, accurate, and compliant patient

Formación

• Supervises telephone operators and oversees all operator functions.
• Collaborates with medical staff and administrative support on procedures and policies.
• Ensures timely performance and quality of telephone services.

Responsabilidades

• Supervises all telephone operators and oversees operator functions.
• Works with medical staff and administrative support on procedures and directives, including after-hours patient care and general telephone services.
• Manages administrative functions of telephone operations and coordinates with Communications Specialist and PCAS leadership.

Descripción del empleo

• Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Telephone Operator. The Supervisory Telephone Operator will function in Patient Care Administrative Service.

Key Responsibilities

Major Duties: Supervises all telephone operators as well as oversees all telephone operator functions. Works directly with the telephone operators, medical staff and administrative support regarding procedures, policies, directives as well as after-hours patient care and general telephone services.

Manages all telephone operator administrative functions and collaborates with the Communications Specialist and Assistant Chiefs of PCAS, who oversee functions as patient related technology support of medical campaigns and clinical programs within the medical center. Supervise the work of office, administrative and telephone customer care employees to maintain deadlines, and proper procedures, correcting errors or problems and ensure adherence to quality standards.

Participates in management discussions, decisions, and policy making regarding telephone operations for the medical center. Coordinates telecommunication activities with medical center management and other supervisory personnel as well as with other work units or departments.

Generates telephone operational reports, updating on-call and valid contact information, announcing real-time procedure changes, coordinating communication bulletins and updates as well as emergency communications, drills, and exercises. Trains or instruct employees in job duties, departmental and medical center policies or arrange for training to be provided.

Schedules work assignments, assures equitable distribution of work, and sets short and long-term goals as well as priorities. Responsible for ensuring timely performance of work of a satisfactory quantity and quality. Counsels employees on technical work matters and personally provides or obtains guidance for employees on administrative matters. Work Schedule: Full time Monday-Friday 7:30AM-4:00PM Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Telephone Operator/PD928670 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Requirements & Education

There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 - $68496/yr.

What is the application deadline?

Applications close on 2026-11-12.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.