Telephone Operator

U.S. Department of Veterans Affairs; Lebanon (Lebanon County); On-site; USD 37,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Veterans Health Administration, VA Medical Center in Lebanon, PA seeks a Telephone Operator to provide 24/7 telecommunication support, answer incoming calls, and monitor security alarms.

This full-time role requires residing within a commutable distance. You will work a rotating schedule including day and evening shifts, handle local and international calls, protect patient confidentiality, and use a computer to route calls accurately.

Responsibilities

• Operate the medical center's telephone line.
• Verify patient appointments; maintain confidentiality of patient and employee information.
• Handle a full range of telephone calls (local, long distance, overseas) and route to correct personnel.

Job description

• Department: Department of Veterans Affairs

This position is located in the Telecommunications Unit at the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VA Medical Center, in Lebanon, PA. The primary purpose of this position is to perform a variety of functions, including providing 24/7 coverage for telephones, process incoming calls, and monitor alarm systems.

Key Responsibilities

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities will include: Operates the medical center's telephone line; Uses courtesy, tact, diplomacy, manual dexterity, clear speech, and voice modulation in dealing with customers, staff, employees, and patients; Handles calls from mentally incompetent, alcohol or drug addicted persons who require special attention by the operator while attempting to locate the correct personnel to handle the call; Verifies patient appointments; Maintains the confidentiality of patient and employee information received; Uses a personal computer to retrieve information as needed to direct calls in a timely and accurate manner; Handles a full range of telephone calls including local, long distance and overseas calls; Deals with multiple phone calls or situations simultaneously and displays good common sense and quick decision-making skills; Perform other related duties as assigned Work Schedule: Monday - Friday; Full - Time, 7:00am - 3:00pm with alternating holidays & 3:00-11:00pm with rotating weekends and holidays, weekends day shift hours or 8:00am- 8:00pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office (ed.gov).

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $37146 – $48293/yr.

What is the application deadline?

Applications close on 2026-11-02.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.