Supervisory Mobility Transportation Specialist - Mobility Manager

U.S. Department of Veterans Affairs; Sioux Falls (SD); On-site; USD 75,000 - 97,000; Full time

Job summary

U.S. Department of Veterans Affairs in Sioux Falls seeks a Supervisory Mobility Transportation Specialist – Mobility Manager to lead the Veterans Transportation System and Beneficiary Travel programs, coordinating patient transport, mileage reimbursements, and contracts to ensure safe and reliable access to care for Veterans.

The role supervises staff, serves as Contracting Officer Representative for transportation contracts (including ambulance and air ambulance), and partners with state

Qualifications

• Experience managing Veterans Transportation System (VTS) and Beneficiary Travel (BT) programs.
• Ability to supervise staff and ensure compliance with regulatory guidance.
• Contracting Officer Representative (COR) responsibilities for transportation contracts.

Responsibilities

• Supervises VTS and BT processes for regulatory compliance and effectiveness.
• Serves as COR for transportation contracts including ambulance and air ambulance.
• Collaborates with state Veterans and Transportation Agencies to expand transportation networks.
• Manages transportation budget and prepares performance reports for leadership.
• Ensures staff licensing, certifications, and ongoing training.

Skills

Contract management

Budget management

Leadership

Regulatory compliance

Contracting oversight

Education

Bachelor's degree

Job description

Supervisory Mobility Transportation Specialist - Mobility Manager

• Department: Department of Veterans Affairs

The incumbent serves as a Supervisory Mobility Transportation Specialist - Mobility Manager and manages all Veteran Transportation System (VTS) and Beneficiary Travel (BT) Program activities, including patient transport, Special Mode Travel (SMT), mileage reimbursement claims, transportation contracts, 911 ambulance claims, inter-facility transfers, and common carrier transportation.

Key Responsibilities

The position supervises/ensures the VTS and BT processes comply with regulatory guidance, while assuring program effectiveness. They serve as the Contracting Officer Representative for all transportation contracts, including common carrier, Special Mode, ambulance, and air ambulance.

The incumbent is also responsible for working with state Veterans and Transportation Agencies and local transportation providers to establish expanded transportation networks to improve Veterans' access to care.

Major duties include but are not limited to: Manages the Veterans Transportation Program at the facility which provides safe and reliable transportation to Veterans who require assistance traveling to and from VA health care facilities and authorized non-VA health care appointments within the Medical Center's catchment area; Orchestrates travel for eligible enrollees through mileage reimbursement and contracted travel modes; Plans, develops, evaluates, markets, and directs key administrative activities in multiple programs related to transportation system for Veterans, active duty service members, Caregivers and others in metropolitan and rural/remote rural areas, especially those which are disabled, frail, elderly, or receiving life dependent treatments (dialysis, chemo therapy, radiation therapy, etc.); Conducts complex and special studies for efficiency and productivity and recommends changes or improvements in work methods and procedures; Identifies resources (staffing, funding, equipment, facilities) required to support varied level of program operations; Manages transportation budget, analyzes organizational budgets, and provides advice and recommendations to Medical Center management, as appropriate, including critical budget areas and all Transportation program matters; Serves as Contracting Officer Representative for all transportation contracts, including common carrier, special mode, ambulance, and air ambulance; Provides consistent and effective outreach to community transit authorities; Coordinates the preparation and submission of recurring monthly, quarterly, and annual performance improvement reports, management briefings, summaries, and a wide variety of nonrecurring reports; Assures performance measures and standards issued by various accrediting, regulatory, and higher agency authorities; Performs the full range of supervisory responsibilities to include but not limited to establishes guidelines and performance expectations for staff; observes and evaluates employees' performance; provides advice, counsel, and instruction to employees on both work and administrative matters; hears and resolves minor complaints and grievances; reviews, approves, or disapproves leave requests; adjusts work procedures among staff according to workload, etc.; Assures that all transportation staff obtains and maintains appropriate licenses, certifications, and training appropriate for each position; and, Performs other related duties as assigned.

Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: This position may be authorized for Ad-Hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Supervisory Mobility Transportation Specialist - Mobility Manager/PD99781S Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.

This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.

This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $74678 – $97087/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.