Supervisory Patient Representative

U.S. Department of Veterans Affairs; Dayton (OH); In loco; USD 93.000 - 121.000; Tempo pieno

Descrizione del lavoro

U.S. Department of Veterans Affairs in Dayton, OH seeks a Supervisory Patient Representative to drive and champion the local Patient Advocacy program. The role involves managing complex complaints, coordinating responses, and supervising staff within the Veterans Health Administration.

Position schedule is Monday–Friday, 7:30am–4:00pm; this is a full-time, on-site role with no relocation incentives. Salary ranges posted: $92,841 to $120,696 per year.

Mansioni

• Independently manage complex, sensitive, or multi-service complaints; conduct fact-finding; coordinate responses; document outcomes; identify unresolved barriers.
• Assign work; manage workload; coach and develop staff; evaluate performance; address employee issues; lead change or special projects.
• Apply VA/VHA/OPA and facility policy to cases and operations; protect privacy; advise staff and leaders; implement policy changes.
• Identify root causes and recurring issues; develop corrective actions; lead improvement initiatives; measure results and evaluate programs.
• Prepare briefings and written products; communicate with Veterans, families, employees, leaders, and committees; facilitate difficult conversations.

Descrizione del lavoro

• Department: Department of Veterans Affairs

The Dayton, Ohio Veterans Affairs Medical Center's Community and Public Relations Service is recruiting for a well-qualified Supervisory Patient Representative, functioning as the key driver and champion for developing, maintaining, and enhancing the local Patient Advocacy program.

Key Responsibilities

Duties include, but are not limited to: Independently managing complex, sensitive, or multi-service complaints; conducting fact-finding; coordinating responses; documenting outcomes; identifying unresolved barriers. Assigning work; managing workload; coaching and developing staff; evaluating performance; addressing employee issues; leading change or special projects.

Applying VA/VHA/OPA and facility policy to cases and operations; protecting privacy; advising staff and leaders; implementing policy changes. Identifying root causes and recurring issues; developing corrective actions; leading improvement initiatives; measuring results, and program evaluating. Preparing briefings and written products; communicating with Veterans, families, employees, leaders, and committees; facilitating difficult conversations.

Work Schedule: Monday through Friday, 7:30am-4:00pm Virtual: This is not a virtual position. Position Description/PD#: Supervisory Patient Representative/PD93146O Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $92841 - $120696/yr.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.