Program Assistant

U.S. Department of Veterans Affairs; Cleveland (OH); Presencial; USD 53.000 - 68.000; Jornada completa

Descripción de la vacante

The VA Northeast Ohio Healthcare System in Cleveland Wade Park Campus is recruiting a Program Assistant to provide administrative support, scheduling, data analysis, and procurement/technical assistance across programs including MHRRTP.

The role emphasizes customer service for staff, patients, and partners, independent workload management, and coordination of meetings and documentation. Work hours are Monday–Friday, 8:00 am–4:30 pm; on-site position.

Formación

• There is no educational substitution at this grade level.

Responsabilidades

• Provides customer service to staff, patients, family members and external partners, including effective and positive communication; resolving problems and answering questions regarding program and training requirements. Prioritizes the workload to meet the demands of the administrative operations of this complex Service and exhibits independence and initiative in completing duties.
• Provides administrative support at all required program meetings, including notifying supervisors of matters discussed or decisions made that will affect them. Has working knowledge of Social Work Programs and provides administrative and scheduling support to multiple programs within the service including MHRRTP. Provides technical support for service as an ADPAC and PIV sponsor Works as a team with other timekeepers for large service with multiple T&Ls.
• Provides coverage for administrative staff. Assists with the scanning of Advance Directives and Living Wills in accordance with VA Directives as well as other necessary documents. Develops, preserves, and updates documents on Service drives, servers, and secured network locations. Gathers, systematically manages, and reports workload information from data sources for supervisory staff. Work Schedule: Monday-Friday, 8:00am- 4:30pm Virtual: This is not a virtual position.

Descripción del empleo

• Department: Department of Veterans Affairs

The VA Northeast Ohio Healthcare System is recruiting for a Program Assistant who will function at the Cleveland VA Wade Park Campus. The incumbent's major areas of responsible include: administrative management support; scheduling, data analysis monitoring; operations and procurement/ technical support; reporting.

Key Responsibilities

The duties of the Program Assistant includes, but is not limited to: Provides customer Service to all staff, patients, family members and external partners, including effective and positive communication; resolving problems and answering questions regarding program and training requirements. Prioritizes the workload to meet the demands of the administrative operations of this complex Service and exhibits independence and initiative in completing duties.

Provides administrative support at all required program meetings, including notifying supervisors of matters discussed or decisions made that will affect them. Has working knowledge of Social Work Programs and provides administrative and scheduling support to multiple programs within the service including MHRRTP. Provides technical support for service as an ADPAC and PIV sponsor Works as a team with other timekeepers for large service with multiple T&Ls.

Provides coverage for administrative staff. Assists with the scanning of Advance Directives and Living Wills in accordance with VA Directives as well as other necessary documents. Develops, preserves, and updates documents on Service drives, servers, and secured network locations. Gathers, systematically manages, and reports workload information from data sources for supervisory staff. Work Schedule: Monday-Friday, 8:00am- 4:30pm Virtual: This is not a virtual position.

Position Description/PD#: Program Assistant/912730 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no educational substitution at this grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $52688 – $68496/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.