Table Games Dealer

Bally’s Corporation; Dover (DE); Presencial; USD 7300 - 10.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Delaware commute benefits

30 days free rides for new hires

Descripción de la vacante

Bally's Corporation is hiring for a casino floor role in Delaware. The position requires delivering fast, personalized service to players, explaining game rules, and handling buy-ins and payouts according to procedures.

The role demands quick, analytical thinking, strong math skills, and excellent English communication. Candidates must pass an audition, undergo a background check, and obtain a state license as required.

Formación

• Must pass an audition demonstrating level of proficiency.
• Must be quick, analytical and observant, with good math skills.
• Must possess exceptional customer service skills.
• Must possess excellent English communication skills.

Responsabilidades

• Provides fast, flawless, personalized customer service to our players.
• Promotes positive customer relations.
• Creates memorable service experiences and a fun-filled environment for our players.
• Facilitates the game and explains the rules of the game to our players.
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets.
• Exchanges cash for gaming chips according to procedures (buy-in transactions).
• Audits and completes fills and credits on the table games.
• Cooperates with other dealers when assigned to the same game.
• Controls the pace of the game.
• Informs the Floor Supervisor and /or Box person of any requests or unusual play.
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures.
• Adheres to established cash handling and accounting procedures.
• Complies with all departmental and company policies as well as all established regulations.
• Maintains confidentiality regarding customer play.
• Amicably resolves customer issues.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Conocimientos

Customer service

English communication

Math skills

Audition readiness

Educación

High school diploma

Descripción del empleo

• Provides fast, flawless, personalized customer service to our players
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned.
• Must be available to work weekends, holidays, and nights as scheduled
• Department Shifts: Swing (8p-4a) / Grave (4a-12p)

Responsibilities

• Provides fast, flawless, personalized customer service to our players
• Promotes positive customer relations
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Ensures game security
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled
• Department Shifts: Swing (8p-4a) / Grave (4a-12p)

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation

• $6.45/hr + TIPS

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• Must pass an audition, demonstrating level of proficiency.
• Must be quick, analytical and observant, with good math skills.
• Must possess exceptional customer service skills.
• Must possess excellent English communication skills.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
• Must be able to work weekends, holidays and nights as business needs require.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.