Shift Manager - Table Games

Bally’s Corporation; Stateline (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Bally’s Corporation is seeking a Table Games Supervisor to oversee a designated shift, ensuring smooth operations, game protection, and excellent guest service on the gaming floor. You will supervise staff, manage schedules, and help monitor budgets to maximize profitability.

You must be 21+, possess extensive knowledge of Table Games operations, and be flexible to work all shifts. This role requires strong leadership, compliance awareness, and a commitment to delivering top-tier guest

Qualifications

• Must have extensive knowledge of all Table Games and Table Games Operations.
• Ability to supervise staff and manage a designated shift.
• Strong customer service skills and guest satisfaction focus.
• Experience with budgeting, scheduling, and cost control.
• Understanding of regulatory compliance within gaming operations.

Responsibilities

• Supervise staff and manage daily Table Games operations on assigned shift.
• Create effective schedules and maintain labor costs while meeting guest satisfaction.
• Assist in budget processes and monitor departmental budget initiatives.
• Demonstrate and promote superior customer service per company standards.
• Oversee game protection, gaming floor integrity, and equipment accountability.
• Monitor chips, cash transactions and ensure correct payouts.
• Maintain department paperwork, logs, and communications.
• Address team feedback, issues, and grievances promptly.
• Ensure compliance with regulatory requirements and confidentiality.

Skills

Table Games knowledge

Staff supervision

Customer service

Budget and scheduling

Regulatory compliance

Job description

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall Table Games operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall integrity of daily Table Games operations; provides oversight for the gaming floor.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Maintains and processes all department paperwork, logs, schedules, and communication.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Essential Duties And Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall Table Games operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall integrity of daily Table Games operations; provides oversight for the gaming floor.
• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
• Verifies table inventories and effectively manages table limits.
• Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.
• Maintains and processes all department paperwork, logs, schedules, and communication.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

Role requirements

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Must have extensive knowledge of all Table Games and Table Games Operations.
• Must be 21 years of age.

About Bally's

We're Bally's, and we've always been born to entertain.

Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.

But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.