Supervisor - Table Games

Bally’s Corporation; Kansas City (MO); On-site; USD 33,000 - 40,000; Full time

Job summary

Bally's Kansas City is seeking a Table Games Supervisor to lead and develop the pit crew, ensuring top-notch guest service while maintaining strict compliance with gaming regulations. You will coach staff, monitor play, and manage staffing levels to support a safe, entertaining guest experience.

Join a team focused on performance, integrity, and collaboration with other departments to deliver outstanding service in a fast-paced casino environment.

Qualifications

• At least 3 years of supervisory experience in the Table Games field.
• Understand and adhere to Missouri Gaming Commission regulations and other applicable laws.
• Proven ability to lead a team in a fast-paced casino environment.

Responsibilities

• Stimulate business and develop quality players through personal interaction.
• Ensure all Table Games team members provide optimum service to guests.
• Maintain a pleasant, friendly, and welcoming attitude toward all guests and staff.
• Observe and analyze integrity of play and activity of guests and team members.
• Direct, support, and supervise all Table Games team members.
• Oversee the operation of the assigned shift in the absence of a Pit Manager.
• Assist in hiring and development of team members and ensure proper staffing levels.
• Coach on performance appraisals and provide operational support.

Skills

Table Games supervision

Staff coaching

Guest service

Job description

• Stimulate business and develop quality players through personal interaction.


• Ensure all Table Games team members are providing optimum service to all guests.


• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.


• Ensure technical proficiency of all Table Games team members through guidance and effective training programs.


• Observe and analyze the integrity of play and activity of guests and team members.


• Ensure adherence to all applicable laws, gaming regulations, and procedures.


• Direct, support, and supervise all Table Games team members.


• Oversee the operation of the assigned shift in the absence of a Pit Manager.


• Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.


• Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.


• Mediate and solve problems for team members and guests.


• Establish and maintain effective lines of communication at all times throughout the department.


• Identify operational and organizational opportunities and work with the Table Games management team to


• recommend, develop, and implement sound solutions with peer group.


• Build rapport and coordinate daily activities with support departments.


• Supervise all activities and team members in Table Games pit.


• Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.


• Monitor staffing levels to ensure budgetary compliance.


• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.


• Have complete knowledge of all casino events and promotional activities.


• Ensure the safety and security of all guests and team members.


• Comply with all policies and procedures established by Bally’s Kansas City and department management.


• Other duties as assigned or any reasonable request from any member of management.
  


• Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, and copy machine.


• Must be able to work any necessary hours, including late nights, weekends, and holidays.


• Read, write, and understand complex instructions and reports.


• Communicate appropriately with all casino guests, casino departments, and fellow team members.


• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
  


• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.


• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.


• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Exposed to variable temperatures, smoke, steam, and wet areas.


• The noise level in the work environment is usually somewhat loud.
  

Responsibilities

• Stimulate business and develop quality players through personal interaction.


• Ensure all Table Games team members are providing optimum service to all guests.


• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.


• Ensure technical proficiency of all Table Games team members through guidance and effective training programs.


• Observe and analyze the integrity of play and activity of guests and team members.


• Ensure adherence to all applicable laws, gaming regulations, and procedures.


• Direct, support, and supervise all Table Games team members.


• Oversee the operation of the assigned shift in the absence of a Pit Manager.


• Assist in the hiring and development of team members while ensuring an adequate level of labor is used to perform to the required level of service.


• Understand, administer, and review performance appraisals, set performance expectations, and provide coaching and operational support for Table Games team members.


• Mediate and solve problems for team members and guests.


• Establish and maintain effective lines of communication at all times throughout the department.


• Identify operational and organizational opportunities and work with the Table Games management team to


• recommend, develop, and implement sound solutions with peer group.


• Build rapport and coordinate daily activities with support departments.


• Supervise all activities and team members in Table Games pit.


• Analyze guests’ play to monitor for cheating scams, advantage play, card counters, and unusual or suspicious variations in play.


• Monitor staffing levels to ensure budgetary compliance.


• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.


• Have complete knowledge of all casino events and promotional activities.


• Ensure the safety and security of all guests and team members.


• Comply with all policies and procedures established by Bally’s Kansas City and department management.


• Other duties as assigned or any reasonable request from any member of management.
  


• Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, and copy machine.


• Must be able to work any necessary hours, including late nights, weekends, and holidays.


• Read, write, and understand complex instructions and reports.


• Communicate appropriately with all casino guests, casino departments, and fellow team members.


• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
  


• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.


• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.


• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Exposed to variable temperatures, smoke, steam, and wet areas.


• The noise level in the work environment is usually somewhat loud.
  

Competencies

• Appropriate use of office equipment, including personal computer, telephone with voice mail system, fax machine, and copy machine.


• Must be able to work any necessary hours, including late nights, weekends, and holidays.


• Read, write, and understand complex instructions and reports.


• Communicate appropriately with all casino guests, casino departments, and fellow team members.


• Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
  

Work Environment

• Required to stand and walk, use hands to finger, handle, or feel objects, tools, and controls, reach with hands and arms, and talk and hear.


• Required to bend or stoop and to lift up to 100 pounds, including lifting overhead.


• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


• Exposed to variable temperatures, smoke, steam, and wet areas.


• The noise level in the work environment is usually somewhat loud.
  

Target Salary Range

$24.50 to $29.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Role requirements

• At least 3 years of supervisory experience in the Table Games field Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
  

About Bally's

We're Bally's, and we've always been born to entertain.
Since the Ballyverse began way back in 1932, we've been creating engaging experiences everywhere, in a way that's accessible for everyone. Across Casinos & Resorts, Interactive, and Corporate, from the gaming floor to peoples' phones, we bring the thrill wherever our customers want to play.
But none of it would be possible without our people. Our team of 11,500 diverse minds who love what they do, celebrate each other's wins, and find fun in creating moments that matter. Whether you're energized by guest connection, technical innovation, or both, there's a place for you at Bally's.