Surveillance Operator

Downstream Casino Resort; Quapaw (OK); On-site; USD 42,000 - 54,000; Full time

Job summary

Downstream Casino Resort in Quapaw, OK seeks a Surveillance Operator to monitor gaming and non-gaming activity, maintain logs, and assist with reviews. The role involves operating CCTV systems, recording incidents, and ensuring adherence to all surveillance policies.

The position requires participation in the Surveillance training program and a commitment to confidential handling of information. This is an on-site role with the Surveillance team at Downstream Casino Resort.

Qualifications

• Must participate in Surveillance training program.
• Commitment to confidentiality and safeguarding sensitive information.
• Maintain proficiency with all Surveillance policies and procedures.
• Ability to write detailed reports and log entries.

Responsibilities

• Operate a closed-circuit television system to monitor gaming, non-gaming, money handling activity, and procedure compliance.
• Record irregular activity through saving video and pictures.
• Operate Surveillance equipment including monitors, computers, controllers, and cameras.
• Conduct audits and checklists to ensure policies and procedures are followed.
• Brief oncoming shift of previous/ongoing incidents and arrive early for briefing.
• Support gaming and non-gaming reviews as needed.

Education

High School or better

Job description

Essential Functions and Responsibilities:
Operate a closed-circuit television system to monitor gaming, non-gaming, money handling activity, and procedure compliance of the casino.
Must participate in the Surveillance training program.
Detection and prevention of fraud, theft, cheating, criminal activity, and procedure violations.
Records any irregular activity through saving video and pictures.
Operates all Surveillance equipment including monitors, computers, controllers, and cameras.
Maintain a proficient knowledge of all policies and procedures.
Become familiar with the current list of banned or suspicious patrons, and cheats, maintained by Surveillance.
Make accurate log entries and write detailed reports as needed.
Safeguard all confidential information and maintain department confidentiality.
Report any personal circumstances that may pose a conflict of interest or hamper the creditability of the Surveillance Department.
Always conducts self in a manner that reflects credit on Downstream Casino Resort and encourage others to do the same.
Keep supervisors informed of all pertinent information.
Conducts special observations as assigned and routine observation of all gaming areas. Assist on gaming reviews, and non-gaming reviews as needed.
Ensure proper function of all equipment. Maintain video/picture folders and ensure everything is in the correct location.
Briefs oncoming shift of previous/ongoing incidents. Must arrive early for briefing.
Ensure all assigned training and testing is completed on time.
Conduct audits and checklists to ensure policies and procedures are being followed.
Maintains data files on criminal activity, advantage players, and procedural infractions.
Other duties as assigned/delegated by the Vice President of Security / Surveillance, Surveillance Director, Surveillance Manager, Surveillance Supervisors, or Lead Operators.

Education

Required

High School or better.

Equal Opportunity Employer
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