Surveillance Officer

ViziRecruiter,LLC.; St. Louis (MO); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Day 1 medical benefits

Uber benefit for metro stops

Recognition programs with cash rewards

Tuition Reimbursement

Lindenwood University Discounts

Diversity Scholarship for team members

Job summary

PENN Entertainment seeks a Surveillance Officer for Hollywood Casino & Hotel in Missouri. You will monitor casino floors with CCTV, ensure compliance with regulatory standards, and document incidents thoroughly. Strong math skills and proficiency in Microsoft Office are required.

Position offers day, swing, and grave shifts with hourly pay. Responsibilities include reporting to management and Missouri Gaming Commission agents, coordinating with security, and maintaining surveillance equipment.

Qualifications

• Must be at least 21 years old.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, Teams).
• Must pass math test (80%+) before interview.
• Six months of related experience and/or training preferred, but not required.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Ability to write routine reports and correspondence.

Responsibilities

• Monitor all areas of the casino property via CCTV to detect suspicious activities.
• Observe gaming operations to ensure compliance with Missouri Gaming Commission regulations and internal controls.
• Document unusual or irregular activities and report findings to management and Missouri Gaming Commission agents.
• Review recorded video footage in response to incidents or complaints.
• Prepare clear, detailed written reports on surveillance observations and incident summaries.
• Respond promptly to emergencies by coordinating with Security, Management, and Law Enforcement as necessary.
• Maintain knowledge of cheating methods to identify and report fraud.
• Test and calibrate surveillance equipment and report malfunctions.
• Maintain confidentiality of surveillance operations and company information.
• Stay updated on regulatory requirements and surveillance techniques.

Skills

Microsoft Office

Math calculations

Tools

CCTV systems

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

What does Hollywood Casino & Hotel have to offer?

• Day 1 medical, dental, & vision benefits!
• Uber benefit for nearby metro stops.
• Recognition programs with cash rewards, gift cards, & more.
• Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.

As a Surveillance Officer you will:

Shift: Day: 7am - 3pm, Swing: 3pm - 11pm, Grave: 11pm - 7am | Pay: $17.00 per hour

Responsibilities

• Monitor all areas of the casino property via CCTV equipment to detect suspicious activities involving guests and team members.
• Observe gaming operations to ensure compliance with Missouri Gaming Commission (MGC) regulations, casino internal controls, and standard operating procedures.
• Document unusual or irregular activities and report findings to the appropriate personnel, including management and Missouri Gaming Commission agents.
• Review recorded video footage in response to incidents or complaints such as disputes between patrons, internal investigations, or suspected policy violations.
• Prepare clear, detailed written reports on all significant surveillance observations, including daily activity logs and incident summaries.
• Respond promptly to emergency situations by coordinating with Security, Management, and/or Law Enforcement as necessary.
• Maintain an in-depth understanding of cheating methods in table games and electronic gaming devices to effectively identify and report fraudulent activity.
• Regularly test, calibrate, and ensure proper operation of all surveillance equipment and systems; report any malfunctions or needed repairs.
• Maintain confidentiality of all surveillance operations and company information.
• Maintain up-to-date knowledge of regulatory requirements and surveillance techniques through ongoing training and professional development.
• Must be comfortable with basic math functions including addition, subtraction, division, and percentages, especially as they apply to table games and gaming payouts.

Requirements

• Applicant must be at least 21 years of age.
• Must be proficient in Microsoft Office applications (Outlook, Excel, Word, Teams)
• Must pass math test (equations & conversions) prior to interview with a score of 80% or above.
• Six months of related experience and/or training preferred, but not required.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.