Supervisor - Sportsbook

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 40,000 - 70,000; Full time

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a Race & Sports Book Support role to assist the Race & Sports Book Manager in daily operations, oversee wagering activities, and ensure accurate betting procedures.

The role requires strong math skills, high energy, and excellent communication. Applicants should be comfortable working weekends/holidays and familiar with Mississippi gaming regulations and Microsoft Office.

Qualifications

• High School or better.
• Two years casino experience or equivalent preferred.
• Minimum six (6) years’ experience in Race & Sports or related guest service with high-volume, cash-handling.

Responsibilities

• Assist the Race & Sports Book Manager in daily operations.
• Explain wagering rules, lines and odds to guests as needed.
• Approve over the limit wagers in manager's absence and approve low-limit comps as permitted by regulations.
• Approve and refuse wagers from customers.
• Update and maintain customer sheets.
• Monitor monies wagered and update odds per policy.
• Issue and redeem betting slips accurately while following gaming regulations.
• Maintain knowledge of Mississippi Gaming Commission regulations and company policies.
• Represent Hard Rock Biloxi positively with guests and team members.
• Work all shifts including weekends and holidays as required.

Skills

Customer service

Communication skills

Mathematics basics

Time management

Computer literacy

Leadership

Conflict resolution

Education

High School or better

Tools

Microsoft Office

Job description

• Assists the Race & Sports Book Manager in daily operations.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Approves over the limit wagers for the property in absence of manager and approve low-limit comps as
  permitted by jurisdictional gaming regulations.
• Approves and refuses wagers from customers.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to company policy.
• Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and all government agencies.
• Knows and abide by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.
• Upholds the Mission Statement.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock values and mottos.
• Ensures that daily promotions are communicated.
• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work all shifts to include weekends and holidays also work 6 day work weeks when required.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

Two years casino experience or equivalent.

Minimum six (6) years’ experience in Race & Sports or related guest service position with high-volume, cash-handling.

Licenses & Certifications

Required

MS Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.