Supervisor - Sportsbook

Bally's Corporation; Biloxi (MS); On-site; USD 40,000 - 60,000; Full time

Job summary

Hard Rock Biloxi is seeking a motivated Race & Sports Book Associate to support the daily operations of the wagering floor. You will explain rules, confirm lines and odds, and assist with guest service while maintaining strict compliance with Mississippi gaming regulations.

Role requires staying adaptable across shifts, strong math skills for cash handling, and excellent communication to interact with guests and team members.

Qualifications

• Must project a professional and positive image.
• High energy level and strong organizational skills.
• Excellent interpersonal and written communication.
• Ability to work all shifts, including weekends/holidays.
• Basic math knowledge and cash-handling awareness.

Responsibilities

• Assist the Race & Sports Book Manager in daily operations.
• Explain wagering rules, betting lines and odds to guests.
• Approve wagers within authority and monitor cash handling.
• Update and maintain customer sheets and betting odds.
• Monitor all wagering activity and ensure regulatory compliance.
• Issue and redeem betting slips accurately for guests.
• Supervise Mutuel Clerks and maintain knowledge of regulations.
• Represent Hard Rock Biloxi positively with guests and vendors.
• Promote safety and support training for staff.

Skills

Professional image

High energy level

Organizational skills

Time management

Judgment/common sense

Interpersonal communication

Shift flexibility

Microsoft Office

Problem solving

Mathematics basics

Education

High School (preferred)

Tools

Microsoft Office

Job description

Responsibilities:

• Assists the Race & Sports Book Manager in daily operations.
• Explains wagering rules, including betting lines and odds, and procedures to guests as needed.
• Approves over the limit wagers for the property in absence of manager and approve low-limit comps as permitted by jurisdictional gaming regulations.
• Approves and refuses wagers from customers.
• Updates and maintains all customer sheets.
• Monitors all monies being wagered and updates the betting odds according to company policy.
• Accurately issue and redeem betting slips for guests while providing gaming information and abiding by all gaming regulations/requirements.
• Supervises Mutuel Clerks.
• Maintains & continually updates knowledge of regulations set forth by the Mississippi Gaming Commission and all government agencies.
• Knows and abide by Hard Rocks policies, procedures, internal controls and courtesy guidelines.
• Performs all duties in accordance with state gaming regulations.
• Handles guest disputes quickly and effectively within the level of their authority.
• Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.
• Promotes safety awareness to minimize work related injuries.
• Maintains knowledge of property information.
• Upholds the Mission Statement.
• Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
• Lives by the Hard Rock values and mottos.
• Ensures that daily promotions are communicated.

Competencies:

• Must project a professional and positive image.
• High energy level.
• Excellent organizational and time management skills, with the ability to set priorities for self and others.
• Good judgment and common sense.
• Ability to deal with people in a manner which shows sensitivity, tact, and professionalism.
• Ability to work all shifts to include weekends and holidays also work 6 day work weeks when required.
• Computer literate with knowledge of a variety of software applications including Microsoft Office.
• Excellent interpersonal and communication skills (oral & written).
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Ability to effectively analyze and solve problems.
• Basic knowledge of mathematics, including statistics.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Education

High School (preferred)

Experience

Two years casino experience or equivalent. (preferred)

Minimum six (6) years' experience in Race & Sports or related guest service position with high-volume, cash-handling. (preferred)

Licenses & Certifications

MS Gaming License (required)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.